based on 2574 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone I interacted with at the facility was excellent. Initial check in with Beth was quick and efficient. She even handled phone calls, questions, and interactions with other staff quickly while processing me. You could tell she had done that many times before. Chessie and Tanner in preop were fantastic. Chessie was very thorough and made sure we understood everything fully. Tanner did the best, most painless insertion of an IV that I've ever had. Madeline my operations nurse was great - she covered everything with me and made sure that my allergies wouldn't be an issue. Rali in recovery was great. She was very attentive in making sure I came out of the anesthesia well, and very thorough in explaining all of my post op and going home tasks. Dr Hassell made sure we were well informed about the procedure both before and after. I forgot my nurse anesthetist's name, but he was great also. He listened to my concerns and explained what they were going to do and made sure everything went well. All together a very good experience.
I would like to thank all the nurses for taking good care
Don't ask people to come so early. I had to sit in the waitng room watching people EAT while I was VERY HUNGRY!
I loved the very caring staff that you employ. And your premises are beautiful and clean.
Everyone was so kind. I had the best nurses
Everyone was very kind. Nurses were great
Staff was wonderful. From Todd who checked me in on my preoperative visit to the nurses and doctors who did my surgery.
Friendly, hardworking staff
Handled all aspects of surgery professionally and were very friendly
Efficient, friendly, thorough, genuine concern for patients’ well-being, quiet serene atmosphere
Everything was well-run from the moment we walked in the door. All staff was helpful and very pleasant to work with. Everything looked clean and well maintained. The entire experience was as positive as a trip to the hospital could be.
The service, the staff, the sequence of care.
Everything, the staff is very friendly and helped us in out every step
Everything, nurses, staff, doctors.
The nursing staff was incredibly organized, and the surgery process was seamless . Everyone was kind and I felt like I was in great hands from check-in to discharge. Great facility and people!
The labor and delivery team and postpartum nurses are absolutely amazing. We had truly amazing people around us. My CRNA, Jay, was compassionate and thorough, offering humor and quick relief from pain. Theresa and Anna Claire in labor and delivery were literal angels by my bedside as they helped me through complications after birth. They were my cheer leaders and kept me calm. Lactation, nursery who cared for our little one when we couldn’t, house keeping and dietary support, every person, be they doctor or nurse who entered our room was amazing. Thank you!
My experience at Baylor Scott was beyond my expectation. From the moment I entered the hospital, the receptionist was friendly and courteous, and very attentive to my visit and purpose. I was taken care of from the start to the moment I was released to go home. I even received a call later to check on my condition and status after surgery. Dr Ryan Mooney has been so attentive to my well being and confidently took care of me during surgery and I look forward to my follow-up meeting with him. He was and is an amazing caring doctor. Thank you doctor Mooney, and all the nurses and the anesthesia doctor, Keith Smith. God bless you all.
From patient receiving, the chaplain, the surgical nurses, and the recovery nurses, the experience was great. The night nurse in post partum, Kimberly, was amazing and absolutely what I needed after my procedure. She was so kind and knowledgeable. Thank you!
Prompt attention and excellent staff
Clean, organized and all of the staff were very professional.
Facilities clean, office workers efficient and friendly. Doctor and all but one nurse were caring, efficient and very conscientious. Every movement and procedure was explained to me before done. The problem I had was with Karen who was to put an IV in my hand. She didn’t get a ven the burst time, but got something. This occurred the morning of July 6. Here are a couple of picture. Today is Tuesday, July 7.
Very clean. Nice staff
Everyone was wonderful!
Non-functioning public restrooms. Rudimentary patient facing IT far behind LakeForest. Received. Scary phishing like email to login. Took me to a page to fill in information including numbers I didnt have. Felt like phishing. Front desk staff not helpful. When i had waited well over an hour I went up for status. Her answer - you still have a paging device so they havent called you - like I was an idiot. I knew I had the pager. I knew I had not been called but I asked for help amd got none. She didnt even touch her technology or look at her screen, just blew me off like I was a senile, old man.
Excellent service I'm very happy!!
Hi ! There was a pretty good team here. Very helpful
Super friendly and took care of my needs.
I was serviced by your ER medical team 3 times in June due to kidney stones
Everyone took my condition seriously along with CTscans to rule out the other problems
I might have had and to locate the stones.
Thankfully, after this last visit I have not had an occurrence and I am blessed and want
to stay healthy.
Again thank you for your excelent care,
First name removed Neason
The staff went above and beyond from the nurses to the kitchen staff and housekeeping. I will definitely recommend this hospital to everyone I know.
Friendly, courteous and proficient. Dr Rogenes and the hospital staff were excellent.