based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The labour and delivery nurses and nursery nurses were so good and handled me and baby with utmost care!
Front end staff was polite and very efficient. All the nurses, doctors and medical staff were all very friendly. I had no complaints from my procedure
Took great care of me
Everyone was wonderful! The doctors and nurses were all attentive and caring. We are so grateful for the level and quality of care.
Was seen fast. Treated respectfully and all my questions were asked. I even got a call the next day to see how I was feeling. That was a pleasant surprise
Checking in was a breeze with Michelle- so cheery early in the morning and all of the nurses were so friendly and wonderful! Dr Whittaker was amazing and made me feel so safe and taken care of.
The gentleman that did the radiology for my CT was absolutely horrible. He told me that the doctor did not know what he was doing and was just wasting his time and my time and had decided to do all of these tests for no reason at all.
From the moment I walked in and was greete, the front desk staff wonderful, nurses were wonderful, anesthesiologist team was wonderful doctor was incredible.
They took care us very well.
Wonderful, Caring staff. Quick waiting times. Just overall great experience
Emergency room very organized, attentive and efficient. Never expected anything along these lines at an ER. Flawless care. I'm astounded.
My wife
staff was helpful and kind
Everyone gave me the utmost attention. They were courteous, professional and caring. The facilites were top notch. I would definately recommend coming to Baylor without hesitation,
Thank you.
The staff was nice and my procedures went well and what was told me went exactly as described.
3/4/2026. I presented to the Emergency Room with a pounding heartbeat in my head . I was so miserable, and feeling fatigue. MRI and EKG was perfomed and according to the attending physician. there was nothing wrong with me. Despite explicitly informing the attending physician and describing my heart beat so severe at work and pulse in my head, and i have history of anemia, I had to stop working, no blood work was done, no assessment was done
Immediately following this filled ER visit i followed up with my primary PCP . My lab results today shows hemoglobin of 7.1 mg/dl , a critically low. That should have been resolved at ER.
I was also given a referral number to follow up with ENT , upon calling the number i was told that BSW frisco did not send any referral leaving me unable to access follow up care for my on going symptoms. I was deeply disappointed with the care I received only coming out with a bill of 5000 dollars. I'm still experiencing the same symptoms.
All the staff were so great!!! Lisa rn got us all set up the 1st day and was awesome... Annabelle helped durning birth and was fabulous..... and Allie durning after is why it seems like a easier post partum. There was not a single nurse that wasn't attentive and knowledgeable!!!! We really appreciate all thier hard work!!!!
I only have an issue with the anesthesiologist. He was not cooperative with me and my questions asked. I will elaborate more. In the survey
Staff is wonderful, facilities are very nice and clean.
Everyone was so quick and effecient. I do want to give a shout out to my nurse, I believe Brooke was her name? She was so kind and caring and I really felt very comforted with her there.
Everyone was attentive and friendly. It was fast and easy.
Everything from check-in to release was very professional and first class! Would most definitely recommend!!
The professionalism was outstanding, and their concern for the patient was very nice. I was very happy when I left there.
Ease of parking and accessing the building. Friendly staff. Clean and organized environment.
Fast. Attentive.
Staff was great and the Dr was awesome
Speed, communication and care.
Professional and very common sense language.
Very professional, good people in all jobs,
All the stall in labor and delivery were super kind, patient and accommodating.