What our patients think of us!

Very friendly and thorough in my time of need. The nurse Alexandra was caring and comforting while I was in pain. Dr Dryden was engaged and truly cared that I felt better

All of the staff were kind and very helpful.
The care was thorough.

Make itemized billing easily accessible or send it to us. I have been calling and emailing and cannot get it sent to me! And you can’t make it easy and have it accessible through the BSW portal app. Being BSW and not having appointments there, or paperwork or any of that is an absolute pain.

Everyone is always so kind and very attentive

The staff and food are fantastic:)

Everyone from the information desk to the Dr's and Nurses. We're very helpful and informative walking step by step through the process of the surgery. And overall care. Thank you so much

Friendly staff,very organized!

Very welcoming, very efficient and very professional.

Very friendly and efficient staff, great facility

I had surgery at Baylor Hospital, and the staff was simply amazing. From the nurses to the doctors, everyone was so kind, patient, and attentive. They made me feel comfortable and cared for every step of the way. I could tell they truly love what they do and care about their patients. I’m so thankful for the wonderful care I received they made a stressful time so much easier.

Everyone is so professional and so courteous! You feel naturally comfortable because everyone is so competent and caring. A lovely experience that takes away stress from surgery!

Friendly service

Very nice staff, efficient. No long waits

Nurses were phenomenal!!

Staff is always kind, responsive and compassionate.

Staff was very fast, friendly and professional. That was the fastest I've ever been in and out of any emergency room. Ernest was great. He kept me at ease and kept everything light while giving me good information.

Customer care

Very caring professionals. Made a hard process easy. Loved the heated blankets.

Nursing staff is wonderful!

Simple check in quick service everyone was friendly

Great nurses/receptionist. Beautiful building. Waiting room made it less stressful. Thank you,

The staff was wonderful!

Friendly staff

I reported drop foot, difficulty walking. If I walked a mile I would have lower back pain later in the day, like A 3 out of ten. The diagnosis on my discharge papers was ‘ acute back pain’. Was the doctor not listening? It was drop foot. I was referred to a back surgeon which is fine but really, no examination of my gait, no referral to a PT which could be an intermediary step. Not impressed.

I’m happy with the doctor who treated me and is from a different doctor’s office.
Although the staff who took care of me that day is amazing, I’m super duper disappointed with the billing team. Right before the procedure when I got a call asking me to make a $1900+ for the procedure I clearly asked her- if I will get any additional bills from any other providers or this is it. She clearly said that this is it and called out that doctor’s office will bill separately. Now after 2 months, I started getting bills for pathology dept for urine tests, for IVs, etc. god knows who else will send more bills to me for the next 1 year for this procedure. This is ridiculous and zero percent transparency with costs.

friendly staff

Everything,

All the nurses, the staff and everyone that worked there was very helpful really did appreciate all their help.

After being registered in by a gentleman that made practically no eye contact with me, just asked for my ins card, ID, and payment; then I went to pre-op room, then surgery, then out the revolving door. But I guess they were efficient enough.

Communication throughout the process was very good. I liked the checking process. My procedure was done timely. Dr. Collins is great. I found the facility overall to be well kept and clean.