Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4374 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The service at the ER was fast and the person at the front desk was very nice and helpful

Report a concern   March 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone from Kevin in preop to Rachel in postop recovery were very friendly!

Report a concern   March 7, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I observed or interacted with seemed to enjoy their job. I was treated with care and warmth.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, knowledgable……

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

friendly staff - very profesional

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Been in hospitals across US and Uk. Professional care here exceeds all others.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff and nurses were wonderful. I want to give special recognition to my discharge nurse, Amy Scheihqgen, who was extremely nice and went above and beyond in her care. Thank you! Sincerely, Robert Lamb

Report a concern   March 6, 2026 — Rated 4 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

It took over 3 hours to get an x-ray. There were no other patients I could see or hear, so not sure why everything took so long. The x-ray process itself was excruciating painful due to the hip injury area. The x-ray could have been done standing, but I was told it's "Policy" to do this in the room on a plate. I left in far greater pain than when I went it. The only positive I can say is the nurse was helpful and attentive

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent staff and Doctot

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

All the staff were very helpful, courteous and professional.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was very impressed with the friendly staff, their professionalism, and their deep caring. I was made to feel comfortable even though I was nervous.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly, professional, and good at their job. They all seemed to like being there. I got excellent nursing care.

Report a concern   March 6, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Convenience!! And professional & competent employees.

Report a concern   March 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly and efficient

Report a concern   March 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Courtesy

Report a concern   March 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Staff is very attentive and sweet. No wait time and was seen quickly. They tested me to confirm my illness and took every precaution to help me get better. Will be coming here for any issue that I have. They were also very thorough about my illness and options.

Report a concern   March 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Timely, friendly and professional

Report a concern   March 5, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Pleasant staff. Stayed on schedule for procedure. Explained in detail what would happen. Great waiting area and eating area per my son and pager system was a winner.

Report a concern   March 5, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Not at this time.

Report a concern   March 4, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

-Facilities are clean
-The staff was respectful of all my requests on my birth plan
-The food is good
-The majority of the staff was extra kind and considerate

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very friendly staff. The attention was good

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy admission, friendly and helpful staff, comfortable waiting area, efficient surgery make-ready room, especially Nurse Teri & the nurse with a ponytail. Surgery room nurse helper, Candace (or close), was caring and efficient. Walter or Walker, the anesthesia doctor, was very attuned to my concerns. Post surgery make-ready room was attentive to my needs and Nurse Catherine got me dressed and on my home as fast as possible. Friendly bunch of folks, knowledgeable and efficient.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt friendly efficient care for my outpatient procedure

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly staff

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly caring staff.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is world class. From the first person you contract at the lobby till the moment someone escorts you to a car if necessary.

The facility is relaxing and gives the feeling of a nice 4 star resort.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great professional and friendly service front the front door to the recovery and discharge.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The staff was very friendly and warm.

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No waiting and staff was great!

Report a concern   March 4, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They are always very helpful and quick with their services and really seem to care about their patients.


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