Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4127 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 3, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional and so kind! From the moment we checked in until we left. Every single person was so warm and friendly.

Report a concern   October 3, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff and service is simply the Best!!!

Great job!!!
Report a concern   October 3, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice facility, kind and professional staff
Report a concern   October 3, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service and great staff
Report a concern   October 3, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of it.

Report a concern   October 3, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Your staff was amazing and caring.
Report a concern   October 3, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Cousin
Report a concern   October 3, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses are so helpful and caring
Report a concern   October 2, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very clean environment, caring and professional personnel.

Report a concern   October 2, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very courteous and efficient.
Report a concern   October 2, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Easy check in excellent care very efficient

Report a concern   October 2, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every one in the hospital were great .all the staff at the hospital made me feel homely

Report a concern   October 2, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were great!
Report a concern   October 2, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff and the efficiency

Report a concern   October 2, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, professional, caring to patient and family members.

Report a concern   October 1, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses and doctors were very polite and helpful of my needs.
Report a concern   October 1, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is so friendly and caring.

Report a concern   October 1, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Bedside manner of nurses were awful
Report a concern   October 1, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Our doctor's.
Report a concern   October 1, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and helpful

Report a concern   October 1, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and effficient
Report a concern   October 1, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful service

Report a concern   October 1, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Your people make the difference! Wonderful, kind staff!!!

Report a concern   October 1, 2025 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

The process was fine until post-op. We felt as though the staff was unkind in rushing me through discharge to maybe get me out faster?
Maybe they needed my bed???? I was fairly nauseous and let them know. On the nurse transfer, one said: “I just pumped her full of Zofran”. They got me sprite and crackers. When I said I was still really sick, the nurse offered me a ginger ale and gave me a vomit bag to go. I held it together but threw up as soon as I got home.

The night after, I found that I was still stained ALL over my torso with iodine & still had 4 Electrode stickers ( not sure if that’s what they’re called) stuck on. Maybe that’s not something that’s taken care of after an operation, but it seems like at least it was an oversight, since I wasn’t allowed to bathe for 24 hours.

I had both of my children at Baylor, so it is close to my heart. I waited for my procedure so I could have it at Baylor. The tail end of my visit was a little disappointing.
Report a concern   September 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and professional

Report a concern   September 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility. Very comfortable, clean, welcoming. The staff is outstanding!

Report a concern   September 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The front desk area very clean and had snack and coffee. The staff was friendly.
Report a concern   September 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great employee

Report a concern   September 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

An amazing experience from appointment check-in to the nursing and medical staff. Par excellence.

Report a concern   September 30, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great service. People who care snd great information. ♥️♥️

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