based on 8620 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
BSW Frisco is an awesome medical facility. EVERYONE is friendly and professional. You can expect to be treated with courtesy and professionalism, and my doctors and staff on my medical visits have always been AWESOME! Be assured, I have always been greeted with smiles and treated with the utmost care.
Taylor my intake nurse was amazing.
Everything was smooth and easy.
Nurses were great. Very attentive and helpful. From Christina atpre-op to Gretchen in postop. Plus 2 other nurses in pre-op helped me also.
When I went into surgery everyone was awesome explaining everything.
As promised and on time
Very friendly and compassionate staff
The nursing staff was amazing
Friendly caring.
Small setting Near home.
The people were great
friendly, caring staff, efficient
Excellent staff. Stream lined processes. Comfortable facilities.
Kind and professional
Labor and delivery staff was phenomenal and absolutely loved all the nursery staff!
My negative review is based on the postpartum department. It was my second time delivering at this hospital and my experience with postpartum staff was terrible this time. The only nurse that was helpful in postpartum was Leslie! My bad experience started on 12/15 around 6am when I called for help to use the restroom. Sarah (tall/ brown hair/white) came into my room and proceeded to rudely explain to me that I need to start getting up by myself and prove I am able to take care of my baby when I get home. It had not even been 24 hours since I delivered my baby and she pretty much dismissed my needs and walked out of the room. Before she walked out she said ya you need to be able to get up by yourself and use the bathroom or ask your husband for help. Then she said “so you got this right” and then she walked out of the room without even lending me a hand to get up from the bed. Someone with such a horrible attitude treating a mother who is freshly postpartum should not be working at any hospital. I was super emotional after she left and shocked someone would treat a patient this way. If she had not been so rude I would have explained to her that the only time my nurse (Priscilla) helped me was the first urine output. I did not want to call her every time to use the bathroom since she is pregnant so my husband helped me the entire time. He was asleep when I had called for help to use the restroom. I’m not sure if it was because I was a second time mom, but the nurses barely checked on me this time around. I hope this department gets better in the future, but for now I would not recommend this hospital due to the after care I received this time around. I know I am not the only one since I was talking to a friend who delivered here a few weeks ago & had a negative experience with postpartum too.
I do want to shoutout Rachel in labor and delivery who was just the sweetest & cares about her patients. And Leslie from nursery was the absolute best! You can tell she loves her job & patients!
Everyone was very friendly
Dr Lam Le was friendly and very professional.
Made me feel valued as a patient
The team was great
Everything went very smooth from arrival till after surgery! Nurses were great and really did a great job of taking care of me! Very appreciative of them and the entire staff there!
Everything went on schedule and thoroughly. I appreciate all of you ❤️
Very convenient and caring.
All the doctors and nurses in delivery, post partum, and nursery that we interacted with were wonderful. Uzi especially - she was our delivery nurse and she was amazing - patient, kind, compassionate. She also came by post partum on her second shift to check in on me and my daughter.
Beautiful clean bright environment throughout and awesome, caring professionals.
Friendly service
Wait time between X-rays and results
Amazing service that made me feel very comfortable
Clean, friendly, efficient
This is first time over ever not be able to feel the IV in my hand the staff was nice and professional very kind to me they were very responsive to my needs
The place is nice and clean. Nurses, attendants were all very nice.
The staff, from the registration to the nurses, to the surgical team, were all very efficient and caring. My experience was excellent.