based on 9293 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have many specialties and locations
Efficient and friendly
Excellent
The staff was friendly and accommodating. Everyone Wanted to help
Nurses, Drs, staff caring and reach out prior and after surgery, ER staff and wait times
Honestly not sure where to begin. The surgery I had itself went great, and it’s healing great. However how this hospital runs its administrative, business, and insurance side is something out of a Black Mirror episode. Getting told one thing, then researching and finding the exact opposite on their website. They told me LESS than 24 hours before my surgery what my self-pay cost was going to be. Not days before, not a week, less than a day before. They have no copay, or payments options for you and their “policy” is the patient has to pay for all procedures in FULL and BEFORE their upcoming surgery. They had me on the phone trying to get my card information to pay $11,000 out of pocket. The only option they have for patients is to register for a credit card, run a hard pull on your credit and now be in credit card debt. Also, they said they didn’t accept my insurance but then later found out they did. To make things more difficult, it is VERY hard to get someone on the phone when you call. My insurance representative tried calling Baylor Scott in Frisco for DAYS before my surgery to get my insurance information sorted so I wouldn’t be stuck paying over $10k. They never answer their phones, for a hospital, that is quite insane and utterly unprofessional. Since my surgery, I have been calling daily to receive an itemized copy of my estimate (that states what exactly I paid for) and again no one answers any line and I have to leave messages. I really want to talk to a manager there to learn more about this “policy” of theirs. This was my first time having surgery in my life, and I have full coverage insurance through UnitedHealth, and the whole process was incredibly stressful and draining when I should have been resting before my surgery. I would not recommend this hospital to anyone unless they know how to work the system because this is a hospital that strives to collect, not treat.
Things were great except for the nursery and it's staff. They did not communicate well among each other or with us. Some seem judgemental and dismissive. Neglected to inform us that they can take the baby for mum and dad to get needed sleep. Information was given in a disorganized way. Everyone coming in and give information and asking the same questions which clarified lack of communication in the nursery with every shift change.
They can have written material and covering important information in an organized way. Giving a schedule of what tests need to be done and approximately when. Keep the line of communication open between nursery staff as well as well mum nurses so the care can be wholesome and complete.
The facility and staff were great. Easy peezy.
Very friendly staff
From front desk and over all staff, they're all excellent 👌 👍 and great people
Very courteous staff, modern and calm environment.
Treat you very professionally very accommodating
They made sure I was comfortable, explained everything to me as the treatment went on. They made sure I was safe to go home with everything I needed.
Everybody is so great make you feel special and family
great bedside manner from entire staff
The care and attention to detail was incredible.
I think the facility and staff are really nice. I did find it REALLY strange that all the older staff kept asking us “who's watching your toddler?” And “do yall have support at home? Its really important”. It was always implied that we have grandparents at home to help. Its such a difficult situation in this day and age because i mean we do have my husbands parents but we arent super close and my parents are put of the picture. It would have felt SHAMEFUL if we said no.. we dont have support. Parenting is already hard enough- stop shaming parents further. I mean almost every single person asked us. Very odd
ER staff very caring and efficient. I felt well taken care of and will continue to come back when I need care. Thank you
All was outstanding
Convenient Location and Professional Services
excellent
Excellent service. Very professional and courteous staff who expedited my visit. My wait time was minimal.
The staff was kind and helpful, answered every question and was very patient. The doctor was terrible. I get people coming in may just be “another patient” for him but wow. I will always remember my first miscarriage because of what it is. That memory will always be accompanied by how horribly the doctor delivered the news. I won’t be coming back to this ER because of that alone.
Everything went as planned. All staff I interacted with were pleasant and helpful.
The entire staff was incredible! Everyone was attentive, kind, and knowledgeable. They welcomed every question that I had and answered thoroughly. They made me feel like a collaborator in all decisions about my care and my baby’s care.
Friendly, competent care from everyone involved.
Staff is wonderful.
Great staff that has a wonderful bedside manner.
All the care I had was excellent from check in to surgery and the recovery room. Unfortunately in the day recovery ward and the in my overnight stay I found the nurses to be dismissive and not overly caring or even knowledgeable. I had major surgery and for me it would have helped if the nurses explained to me what they were doing and why. I always think that whiteboards in patients rooms are empowering for the patient, but I had to ask both my nurses to fill out the whiteboard and update me. I also found myself having to ask what drugs they were giving me and what the drugs were for. I was in the day surgery ward just yesterday, and I felt that the nurses were in a hurry to discharge me when I was clearly struggling with dizziness and feeling nauseous. Our nurse that was caring for me when I first arrived only had an hour left of her shift before she left. She gave us our discharge papers when she left. However, we were still in the day surgery area recovering for four more hours and were the last to leave because I was having difficulties. I was told that our discharge papers would have a list of medications that I was given, whilst I was there. But because my first nurse had issued them so early none of the medications that I have been given subsequently were in our discharge papers. This meant that in the evening when we got home, we had to call the hospital to find out what I had been administered and the times to ensure that the medication I was taking at home wasn’t too early or if there were any contraindications. What I have describes his just a few examples of where I felt my care was sorely lacking. There are many more examples that I would be happy to talk through with you if it meant that it would improve other patients experiences
Everything