based on 8323 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All staff was very nice
Efficiency
Amazing nurses and food
There was only one employee at the main check in desk. It took me almost 45 minutes to get checked in as he kept getting interrupted. My Dr called the main check in desk to see if I had even arrived at the hospital for my procedure. I had arrived early, and it took so long to check in that my Dr was about to mark me as no show. Fortunately, the dr called down to the main check in desk and they confirmed I was there still trying to check in. No fault of mine. I arrived early with all the documents and information they needed. Not a happy camper.
Professional. Friendly. Prompt. Clean
Everyone was so nice and helpful here
Clarify/Confirm arrival time in your pre-admission emails and notifications. I asked about this and the patient in-take person (at the time of my arrival) said that is something the physician/surgeon should be providing to you. Not a good answer from BSW Medical Center Frisco. Your expecting a patient to pay all their co-pays, pre-paid costs, etc., and you can't even include an arrival time in your notifications??? That's sad.....Name removed - Phone number removed.
Everyone was so friendly and professional. The hospital was well organized and clean.
The staff and technicians & Dr are all friendly and great
Was so impressed with the fast check in process (she was wonderful - didn't get her name); Adam was great; he was the nurse the first time there; Robert was the nurse the second time around. Dr Janecek was awesome. So glad I chose this facility.
Personable staff that explained everything that was going to happen starting from the front desk, to Teri B who prepped me, to the anesthesiologist to the doctor and finally the post-surgery nurse.
The nurses and staff were all so friendly and knowledgeable. They made me feel comfortable during my time at the hospital.
Clean environment and friendly staff.
The staff and facility were great.
Very personal and quick
Great facilities and staff
Very friendly people. Well-organized.
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A+ service ... everyone was extremely friendly and knowledgeable. Answered all of my questions. Really appreciate everyone - took great care of me/us!
Facility was wonderful, but communication on what was going on was very unclear.
Friendly, attentive and on task
Doctor Taylor is an amazing man and doctor. Every individual that dealt with me was courteous and professional.
Quiet location, thankfully since I didn’t feel well. I was seen almost immediately, attended to by a MA, RN and then a NP, who was able to diagnose my condition and get prescriptions sent to my pharmacy before I got back out to my car! Amazing teamwork! Excellent diagnostics as I have a past history of bronchitis which is what I had self-diagnosed before arriving at your location.
The customer care from the staff is phenomenal.
Good listeners , answered questions , and good discharge info !
Efficiency, expertise, caring attitudes, follow up after surgery, kindness.
My visit to your ER was better than I could have expected it to go, compared to 2 other ER visits I have had to make in past 10 years to different BSW ER. Perhaps because it was Friday late afternoon but there was only me and one other who came in behind me. The staff behind window was a pleasure dealing with and check-in was very smooth and efficient. RN Alex assisted with escorting to room, told me had process would flow (which it did accordingly) and Dr. Le the attending physician who checked me was a tremendous delight. He provided confidence in gently correcting my own self-diagnosis, explained exactly what they were going to do, performed as stated, and all-in-all I was released after 2 hour stay - a case of under-promising and over-producing. As far as I'm concerned, the entire event was a success in educating and greatly setting set me at ease. If I ever have to visit an ER again, and I have a choice in matter, then BSW Frisco is where I'm heading. Thank you to all who I encountered that afternoon/evening!
Professional and courteous services
The staff were caring and considerate. They made sure I and my family were well informed and they took great care to make sure I was comfortable.
Prompt, efficient, hospitable and kind.