based on 4374 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The absolute kindest working team I have ever had the pleasure of being taken care of by! I am grateful for every person that made me feel comfortable and rest assured that morning. Thank you to all, and especially to Tanner!!
Very kind informative staff
EVERYONE was lovely. As an experienced nurse and a nurse leader, I'm very picky (occasionally judgmental, I'll own it!) but zero complaints or unmet needs with the BSW Frisco organization. Huge appreciation for my nurses--Kristine (pre procedure), Inge (procedure), and Rachel(post procedure...she is truly fabulous). I'm sorry I missed her name, but the front desk attendant was kind and efficient, as well (we had an ATL connection!). Dr. Sidhu was impressive in his kindness and expertise. If I stay in the area, would seek his care again.
Thank you for taking great care of me!
Professional, kind, well organized people and comfortable surroundings.
Ready and great service.
Everyone was very friendly and caring.
The nurses, techs, receptionist, the facility all were great!
Location, cleanliness of the building the aesthetics of the building privilege..
Having surgery is intimidating but from check-in the process is warm and friendly. The waiting area is like a hotel lobby. Labs are done in a personal room. The staff were all upbeat and encouraging. Even through recovery it never felt I was being rushed out. The pager system allows family to not feel confined to a waiting area. The coupon for a meal is a great idea.
We loved everything while we are in the hospital
Timely and efficient
Very organized everyone pleasant
Great service, fast service, always friendly!
No waiting in the ER , fast service! And they follow up with you the next day!
Thank you for great service❤️
Friendly staff and prompt service
Very professional and staff was very help ful and kind
Staff was professional and compassionate.
I was seen very quickly by nurses, Dr and techs to find a solution to my problem. All were patient, kind and worked quickly to find my problem.
If you have to be in the emergency room it was a good experience.
Will use them again if needed.
Everyone was attentive and very friendly
Beautiful, and everyone was extremely nice!!
Your nurses!
Friendliness,, caring.
All the staff members are extremely nice and helpful.
Friendly staff
The nurses were so incredibly kind and wonderful at this facility, from start to finish. I would come back to this location specifically. Even though it was busy, I never felt like a number. Thank you!!
I recently had to visit the emergency room at Baylor Scott & White in Frisco, and I couldn’t have asked for a better experience during a difficult time. The staff here is world-class; they treated me with incredible compassion and made sure I was comfortable from start to finish. I was particularly struck by how quickly they were able to see me and how thoroughly they addressed my concerns.
It is rare to find an emergency department that balances high-speed efficiency with such a personal, human touch. Every nurse and physician I interacted with was patient, professional, and attentive. I am so thankful to have such a reliable and high-quality medical team right here in our community. They truly went above and beyond for me.
very efficient and thoughtful staff well maintained facility nice visitor seating area
Great staff all with a very friendly position e attitude
The nursing staff was amazing, they went above and beyond for us. The facilities were clean, their protocol was taken seriously (use of wristbands and badges). Everyone from the cleaning crew to the kitchen staff to the nurses made the experience excellent.
It was wonderful quick and easy
I could not speak highly enough about the care I got the morning of my visit. Not just an ER visit, but pretty much any medical visit I have ever had...Dr Brockman was exceptional as were all of the people who attended to me...I am so embarrassed that I don't remember al the names, save for Bryan...but everyone was gracious, professional, conversational and had great sense of humor, which I personally think has an important place in an ER. Before I left I told Dr Brockman 1 on 1 and then the entire staff, that we all know the state of our world today...and if we had more people like all you, this world would be a much better place. One of the more meaningful experiences I have had in a long time.THANK YOU to the entire Staff... You represent the medical industry so very well ... And You all change the world one patient and one day at a time, even if it goes unsaid at times