based on 9293 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I received the best care on June 5th from the Doctor and Nurses in ER. Everyone was kind and considerate. They took the best care of me. I highly recommend Baylor ER.
Expand the L&D/Mom Baby department!!! It’s really hard to want to deliver there after multiple push-backs with induction dates with both of my pregnancies. The facility and staff are outstanding and that’s the only reason I still chose to deliver there.
The staff is so friendly. My nurse and dr Cardenas were incredible care and bedside manner
Great doctors and nurses. Short wait times.
Check In was smooth. I was in your system. Didn't have to wait long. Nurse Mathew was great and so was Dr. Lee.
Prompt and professional service
The personal care and service were so good that I feel like coming home.
My nurse, Bo, was very kind, patient and knowledgeable. The wait was minimal and all the staff was lovely. My issue was resolved as quickly as possible and I was discharged as soon as I felt well enough to leave.
Always human and compressive treatment
2 hours & 15 minutes behind on a day surgery.
Lack of pain control.
Feel like cattle being hearded around.
I got a infection after surgery due to lack of sanitizing.
Your failure to connect to Baylor network and having to tell all my medical history while other Baylors have no issue seeing it then I was told its becuse your a doctor invested Baylor not a true Bayloe Hospital.
Demanding the medicare deductable up front instead of billing me and telling me the the Hospital is doctor invested and they demand there medicare deductable up front days before surgery.
I wouldnt take me dogs here...there vet treats them better then I was.
No one knows whats going on.
Worse then the V.A.
The doctor and staff were super nice
Friendly staff. Esp like to point out Nurse Terri, I think was her name helped me get ready, and all the OR sfaff very friendly and helpful.
Everyone was friendly and accomodating.
Facility is very nice. Efficient check in process. Nurses were very kind and helpful.
Everyone was extremely professional and caring.
Courteous and professional staffing, from check-in and nurses and OR.
The nurses were very caring and professional
Total professionalism throughout! Plus all staff had excellent communication and interpersonal skills
I was misdiagnosed in the ER. The doctor did not examine me. The ER doctor mis-read my chart from Medical City, and sent me home. He did no physical exam.
I had the most amazing experience. From the front desk to leaving, I was treated with just kindness. Terri was my pre-op nurse and I cannot say enough positive things about her. She was kind, compassionate, friendly and made me feel calm and informed. The anesthesiologist showed a lot of compassion for what I was going through when he came to tell me about being put under. Our post-op nurse, Dan, was incredible too. He talked with us, made sure we had all the questions answered that we needed and brought me anything I needed as I was coming out of anesthesia. I was having a procedure that was very emotional, and their kindness helped ease my mind before and after surgery.
My experience in the ER was absolutely horrible. Would never return to this ER.
The subsequent experience at the actual hospital in the surgery center with Dr. Knoll, Pyatt(?) and their teams was lovely (except for my first recovery nurse who was not a happy camper) but the second recovery nurse was amazing.
Great nurses, great food, love my OB Dr Mitchell, have delivered here four times and every experience was good, very quick to check you in if you are in labor
They profesional
Easy experience
All the admitting and nursing staff were great. Nursing staff included Chessy, Jenni, Catherine, and recovery room nurse Rebekah! Great job by all the hospital staff!
Very welcoming reception.
Patient Pagers Technology.
Clean environment.
Very friendly medical staff.
Everyone is very kind and attentive. Rarely have to wait to get in and out. The staff is great!
Fast
The people care.
Excellent care. Every nurse and doctor give me the highest quality of care and attention.