based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was nicely laid out and the people were helpful and friendly.
Awesome except the long wait from check-in to a bed. My "hostess", who asked ALL the questions was a DEAR! SO cute & bubbly. Kay? Faye?
Service was so fast. Everyone was extremely nice. Very happy with my experience.
The staff was very responsive from registration through care. Hospital was immaculate.
Knew all the costs upfront. Staff was friendly and efficient. Facility was very clean.
The nurses were great. This rating is solely based on the interest the doctors have in this hospital. Because this is a doctor’s owned hospital, the doctors have high interest in its success. Because of this, hospital acquired infections are a big concern. I had a catheter during my delivery. Went home- went to my follow up appointment and told my doctor I was having burning. I asked if it could be a urinary tract infection from the catheter. Because I don’t usually get urinary tract infections, I wasn’t sure how they felt. My doctor convinced me it was just swelling and irritation from the catheter I had had. She told me that if I still had discomfort in a week and a half (two weeks after my hospital stay) to come back and she would prescribe something.
The next several days got worse. It was so painful, but I’d call and they’d say it was just swelling and to call in a few days if it doesn’t get better.
After losing sleep for almost a week, I called teledoc and was immediately prescribed something. My symptoms started clearing up right away.
I was then told- of course the doctor wanted you to wait two weeks before prescribing you anything. If it happens in that two week span, it’s considered a HAC. I hadn’t thought of that, and then I got mad. My doctor was willing to let me go on with a UTI so the hospital wouldn’t get a HAC on the record. Because of that, I won’t ever go to any hospital where my doctor has THAT much interest in the success of the hospital itself. It was the most uncomfortable week and a half before I finally had to see someone else to get a prescription for a UTI. On top of all of that- I was also taking care of my newborn. I wasn’t properly taken care of all because of the interest my doctor had in the hospital’s numbers.
Everything
Everything and everyone was wonderful!
Staff throughout my experience were very helpful and kind.
EVERYTHING
Beautiful atmosphere. Caring and supportive staff including providers, nurses, and front reception.
All the staff was very friendly and made you feel comfortable. They were very professional without being snobby,
The personal touch and the Christian foundation
Very professional
Very friendly, clean and easy to get around!
Everyone on my care team was wonderful, and Dr. Ward is the BEST!
Very professional. Everyone was very pleasant.
The staff, facility and Drs.
Everyone. From the front desk to the nurse helped me to get ready and Dr. Collins and his team!!! Love it. The hospital also very peaceful and kept my anxiety to a lower rate.
The Entire Staff is truly phenomenal
Excellent staff! I had a fine time because of the staff and my physician, Dr Burleson. Is it odd for a colonoscopy patient to state they had a fine time because of the staff and MD? Perhaps…. The staff made the difference. Well and truly done.
Clean facilities, everyone smiled when they introduced themselves
The care and compassion of every staff member I interacted with, along with the great medical insight of most as well!
Friendly staff-great doctors
Everyone is always friendly, informative and helpful. I always get great care.
Great service and hospitality! The intake process was efficient. The team makes you feel at eased and cared for. Everyone was so kind!
The staff was very courteous, very kind and professional. They took pride in their work and doing things the right way if there was a problem and they could not do it they went and got someone else that could so that makes all the difference, especially when you’re trying to take blood instead of poking you like a pincushion, they looked for someone that was better at it That may had more experience so it made it not so frightening or painful. They really want to make the patient as comfortable as possible because going in for surgery is scary enough so I’m very happy with Baylor.
Friendly and organized staffs. Feel being taken care of well.
Everyone is very friendly and thorough!
All of our nurses were top tier! Informative, considerate of sleep (when possible) and kind/ friendly.