Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8350 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Dr. Fa and Heather are the best!

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone there was so nice and knowledgeable and made our stay the most comfortable!

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, efficient and friendly

Report a concern   January 26, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was amazing, food was great. I was happy with my experience in every way

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great team of caring and professional staff

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Reassuring friendliness and concern.

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Patient care and kindness throughout the entire procedure.

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The ease of check-in, the friendly staff and comfortable waiting area.

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very Professional and attentive

Report a concern   January 25, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Reception area

Report a concern   January 24, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They do a great job from the moment you walk in to the time you walk out.

Report a concern   January 24, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What could we do to improve?

When I call to make an appointment, the lady that answered told me, just walk in, I asked the wait time and she couldn’t tell me as I asked also how many persons where waiting and she couldn’t respond that either .
I arrived 15 minutes after the call and no waiting at all , I was the only one there.
Maybe a little bit more of info from the front desk to the patient calling will be great as a waiting list thru the portal or phone
Thanks

Report a concern   January 24, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Organized and all went well for my surgery

Report a concern   January 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and the rooms. Nurse Dawn was the best

Report a concern   January 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I think doctor Collins is a very good doctor and very kind.

Report a concern   January 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses! Summer was amazing and called to check on me today.
Carley gave me such peace in the operating room.
Now let’s talk about Jill who was AMAZING, went above and beyond after I was out of surgery. She is TOP KNOTCH! Just so I have the right Jill she took care of me after I was out of surgery, it was Jan 22. Please tell her THANK YOU

Report a concern   January 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The friendless and the knowledge of the staff. Everything was explained along the way to me. There were no surprises.

Report a concern   January 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Health care workers know exactly how to make you feel cared for. Quick and easy to check in. I definitely recommend for my friends and family to get treatment there.

Report a concern   January 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every nurse I had was amazing!!!! From labor and delivery to postpartum, everyone was so helpful and always there to help.

Report a concern   January 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast service & great staff.

Report a concern   January 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Smaller, not as busy but ready to serve when busy.

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff are amazing

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

all over good experience. thank you

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great and fast service

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick professional service every time

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Great service, amazing staff !!!!
Thank you for everything you do for our Frisco community.

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Star and Dr were great! Addressed my health issue and out in a timely mattter!

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was professional, fun to be around, two were in training and the xray tech was very informative and patient, Dr Kara and RN Brittany were very nice.

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Physician and nursing care.

Report a concern   January 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My husband had surgery on January 18th, 2024. I can't begin to say enough about the staff, from the nurses, and my husband's doctor, his anesthesiologist, to the check-in desk. Everyone was so caring and friendly and took care of my husband and made sure I was doing okay. It was very much appreciated.


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