based on 2370 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1. fast
2. not crowded
3. app is very good
4. billing has been straight forward
5. works well with my insurance
Friendly, very efficient, organized, very clean are very important for me and I’m proud Baylor has a Hospital close to me.
Just that I was talked to like I was not supposed to have come there and talked down to by the male nurse .
Great
An all around great experience! From front desk to recovery room, everyone went above
and beyond making sure I was comfortable and questions answered. The staff was kind,
considerate, professional, and skilled.
Thank you, BSW, for obviously putting extra emphasis on "Standard of Care", which
unfortunately, I have found to be lacking at other facilities.
fast , easy, very efficient
knowledgable professional staff,
Front desk check in staff was great and Nurse Tanner was fantastic.
The check-in and wait were all easy and reasonable. Everyone was nice & understanding.
Everyone was so attentive
Quick and great experience! Was taken back quickly and my issue was addressed in a timely manner.
Great staff! Only wish my records were on my BSW portal so follow up with other doctors was seamless. Thank you for taking care of me!
Great
All services are best. Nurses, Doctors are very helpful and good. Food is also delicious.
They were very gentle & nice. And they figured out the problem.
However, every time a family member would go in the hall to request information (or even just water) every nurse/doctor was engaged in a group conversation - they must have been telling jokes because there was a lot of laughter!
I’ve been to this ER a few times. It seems to be going downhill. Being that inattentive to a patient and/or their family is not good.
Granted, I’m not a Dr., but why would you send someone with a badly broken bone and a 10/10 pain level home? I had to be escorted by ambulance to a different ER less than 12hrs later.
Disappointed in you, Baylor Frisco ER!
Staff is absolutely amazing! Just like my last birth everyone was very attentive and super helpful, they are caring and really listen to your needs as a patient and a Mother. Whether that be first time, second, etc . Suzanne the Nursery Nurse was an absolute doll and I’m so thankful for her. Winnie and Latoya, I believe was her name, the lactation consultants, were SO informative and educated me on many things I was not aware of even as a second time breastfeeding Momma.
receptionist and lovely area decor, love the fireplace
The stuff and the facilities are great!
The doctor acted as though he was scared to touch me. He came in asked me what was wrong didn't touch me barely even came all the way in the room. He didn't look in my mouth, eyes , ears NOTHING!
I had a very pleasant experience. Everything is updated, and very nice and clean. Shout out to Christina in pre-op, Dan and Brandon in PACU phase 1, and Kristy in phase 2. And to the whole OR team! They kept my husband up to date and worked hard to control my pain immediately post-op.
Well informed. And friendly
Everyone was polite and helpful, but
My check in nurse was amazing. She was very kind and made sure I didn't have pain with my IV. She was the perfect nurse and I couldn't have asked for any better. I'm very grateful!
Kelsie F, Glenn L, and Lauren G were excellent and gave great care while I was there. Thanks!
Great service
Excellent service by the front desk staff, nurses and doctors.
I will always recommend Baylor Emergency to family and friends.
Friendly, professional and current
Check in was easy. Staff was super friendly and knowledgeable. The environment was very welcoming. I felt cared for and was taken really good care of.
Everything was first class, organized and efficient.
Very convenient location, staff is very friendly and made things go very smoothly.
Fantastic nursing and auxiliary staff. Round the clock care, positivity and support. Especially appreciated lactation advice (needs to be available every day, though). Use of nursery 24/7. On call pediatrician was positive and efficient- Dr Kumar.
Large clean hospital room with amenities.
Excellent menu with many options.
It was a great experience ..Thanks to All the doctors/nurses and supporting staff