Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2366 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast, professional and kind

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional staff! Very caring!

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice and professional

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every person I interacted with was fantastic!

Report a concern   February 16, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I had a horrible visit.
The doctor was extremely rude and seemed to not care at all. I had to stop him from leaving and ask what I should do/ symptoms to watch out for in the future. He just wanted me gone. Absolute worst medical experience by far.

Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quiet and personal
Report a concern   February 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing staff
Clean
Excellent food
Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick and the nurses and Dr were amazing! Thank you!
Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient staff
Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

quick attentive staff knowledgeable

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Caring and competent
Good job
Report a concern   February 15, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Have people at the front desk for registration who know how to say, let me see how I can help you & not.just say no.
Get surgical rooms cleaned so surgeries can begin on time.
Recovery room nurse should not make the patient feel they need to be on their way beforw they are ready.

Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Personalized service
Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and efficient!!
Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick easy service!
Report a concern   February 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Great check in process and very short wait.

Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly and efficient.

Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Prompt and professional service,
Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Service was professional as well as friendly.
Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick service. Proficient staff.
Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From check in to check out, we were treated excellently. Pre op went well. Surgical personnel were great and recovery room was good too. All nurses were great. Thanks to Irma, Carrie, Amy, Pam and Jil. Facilties were chilly but warm blankets and a blower were provided to counter the shivers.
Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency, friendliness.
Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and kind

Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and friendly staff.

Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendliness of clinical staff. Location. Facility
Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Doctor was very quick, quick and attentive. I have tried to get help with this issue before and other doctors were dismissive of my problem, the ER doctor here was the first to figure out what was actually wrong.

Report a concern   February 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Thorough, friendly
Report a concern   February 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

It was fast and simple, nothing rushed but also not drawn out!
Report a concern   February 13, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

The doctor and nurses were violating hippa by talking about another patient in an gossiping way right outside my daughter's door. The doctor was very sarcastic and the nurses treated us very rudely I'm sure it was because of the color of our skin. I felt very uncomfortable during the duration of our whole visit.
Report a concern   February 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff!!! Beautiful facility with a lovely people


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