based on 4541 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Polite friendly knowledgeable and helpful
Convince, timely appointments, friendly faces.
Not a thorough exam. Was the only patient at the time of opening and wait time for provider and wait time to checkout was excessive.
Very professional and polite. The very comfortable accommodations.
Everything was great! The nursing staff was very professional, nice and helpful. The whole experience went very well. No complaints!
Great staf! Very efficient!
Smooth from check in to check out. Staff is caring and attentive, surgery team is top notch.
From start to finish, the process, the staff and the Doctors always are nice! They are quick getting you in and out in a timely manner! They are very knowledgeable! Extremely friendly!! They make a doctors visit or a procedure seamless!! I couldn’t be more impressed with Baylor Scott!
Taking care, and details explanation.
I love the doctors, nurses and support staff of this hospital. This was my second operation performed there in the last 14 years. I would highly recommend BSW Med Center Frisco.
My nurses in the women's wing were wonderful.
Very efficient checkin and check out
Felt well cared for.
It was good getting a phone call, letting me know where to go and what to do. The nurse let me know what will be done and told me what needs to be done, and the doctor came in after the event and let me know how things went.
Always there when you need them. Friendly quick service. On site Imaging is a handy edition.
Excellent professionalism and very knowledgeable staff, extremely efficient in building patient confidence, helps greatly to calm one's fear.
Customer care. Clean facility.
GREAT DOCTORS AND NURSES!! THEY ALWAYS GO ABOVE AND BEYOND FOR THEIR PATIENTS.
Staff was very friendly and had wonderful bedside manner.
Everything, from the registration to the nurses attention to detail and care, all the staff is really incredible. Thank you for the great care you give to all patients
Start to finish the entire process was seamless.
Customer/patient care.
Everyone was kind and professional from the moment I checked in, recovery, and check out. I haven’t had the best experience at BSW Irving, so I was hesitant to go back to Baylor. I wouldn’t change a thing about the care I received from BSW Frisco. Thank you for taking such good care of me.
All of it
Friendly staff and shirt wait time. I also appreciated the receptionist informing me how different providers bill separately. I felt it was total transparency and appreciated the heads up.
Professional
Everything, equipment to the people and the service, was excellent. Thank you.
Efficient and friendly
Everyone that took care of me was VERY nice and listened to me which I really appreciated . I was not dismissed instead I was heard and taken care of.
The nurses were so polite, helpful and attentive. The entire team made us feel so comfortable.