Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8621 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

People very professional

Report a concern   May 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had a really good experience. From the front desk staff, to the nurses and doctors.

Report a concern   May 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice

Report a concern   May 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Organized, great staff

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was extremely friendly, very knowledgeable and made me feel at ease and well taken care of throughout the entire process

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Courteousness of staff

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire process of our stay we felt very heard, supported, and cared for. We will 100% be coming back for the next baby. Many of our care team went out of their way to make us feel comfortable during a very uncomfortable labor. I can’t express how much it means to me!.

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff and nice facility

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Perfect! Everyone was super friendly and nice

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly staff that took exceptional care of me.

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff have great bedside manners

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice experience for a hospital

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Component, professional and compassionate

Report a concern   May 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

통역이 너무 좋왔습니다.

Report a concern   May 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Quality services and friendly team members.

Report a concern   May 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beside the professionalism of everyone, every staff member was attentive and caring.

Report a concern   May 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was a smooth quick procedure and everyone was very friendly and explained each step.

Report a concern   May 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly caring courteous

Report a concern   May 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff and facilities are both great!

Report a concern   May 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Greeted and treated quickly and professionally

Report a concern   May 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Caring, efficient, extremely organized and willing to accommodate personal concerns. You have a great facility too.

Report a concern   May 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff is very professional, compassionate and caring.

Although we were there for an emergency situation, they provided comfort and made us feel our needs and concerns were very important.

Report a concern   May 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Over all Excellent. As soon as you walk in you are taken care of and the place itself is very well coming
Always someone ready to help.

Report a concern   May 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very kind and helpful.

Report a concern   May 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

very comfortable. not as typical hospital. almost like home feel.

Report a concern   May 9, 2024 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I told 2 nurses and 1 doctor (Dr Bailey) that I was having symptoms of a uti after having a c section with Foley catheter. They were condescending, refused to run a urine culture, but gave me antibiotics after doing a urinalysis. After being on 2 different antibiotics I’m still having symptoms, then found out outpatient that they refused to run a urine culture, so I’m on a third antibiotic when this could have been prevented if they just ran a urine culture.

Also most nurses treated me like I’m a drug seeker when I asked for pain medication ordered by my doctor. Within 24 hours post op, the nurse Christina told me it’s too soon for pain medications both times I asked her for pain medications and said I just had it. Both times I had to remind her it’s been at least 6 hours. Does she know surgery hurts? And why does she think I just had pain meds when she is the one bringing it to me?

Report a concern   May 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

most everything

Report a concern   May 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice facility with very knowledgeable staff

Report a concern   May 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff was very attentive and worked hard to elevate my issues as quickly as possible. Very Kind Staff as well....the process was explained and the kept us updated. Having to go to the ER is never desired, but if you have to then this is the location to go to.

Report a concern   May 9, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean , nice people, good care


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