based on 8349 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every thing was very smooth and efficient
Very caring nursing staff
family
The team was prompt and professional. I was diagnosed quickly and was able to leave the same evening.
I came in with a high temperature plus pain in my left side and back. The team ran a urine test and swabs. I was told my urine was fine and both tests came back negative. I felt that I required additional review so I went to the hospital. They tested my urine and indeed found a bladder infection. In addition to the bladder infection, they found a kidney infection. I’m not sure why the Urgent Care Team told me a UTI or bladder infection was ruled out if that was ultimately the leading cause for my pain and fever. I’d appreciate all charges waived.
Fastest ER I’ve ever seen. I was in a room in about 10 min
The location was very nice and clean. The staff was super friendly.
Everyone was fantastic…from the nurses, to the environmental services staff to the dietary staff.
On time caring service.
There was very little wait time. Everyone was friendly and efficient
All staff shows true concern for their patients from the time you walk in till the time you walk out.
Loved everyone who was a part of our birth.
All was nice!
I was helped almost immediately
Everything was good or very good. But the same i want to say, that nurse need to know that
patient need more peacefully time and quiet. They act so loud ., like they have a party.
They are good people, but need to remember where they work. It,s not entertainment
facility. To much noise. This is HOSPITAL.People come for help and many come with pain.
We got a wound care treatment. Always treated with respect, and compassionate care.
The PA was skillful and professional in evaluating and treating my injury. The nurse was also in dressing my leg.
My experience at Baylor Frisco was amazing. Have been to this facility several times and it never fails to be great care. Lauren, the recovery nurse, and Jill, the pre-op nurse, both did a great job and they were both caring and professional. Dr. LaFerney, the Anesthesiologist was very personable and efficient.
I always request this hospital for procedures and highly recommend to others.
Patient care is extraordinarily! From check-in all the way to leaving the hospital
Pleasant, informative, professional
The facility was so clean and the staff was AWESOME!!
Easy to check in. Took me back to the day surgery area and I was greeted right away and the process started immediately. Everyone w3as extremely nice and made me feel comfortable.
All of the staff was so kind and delivered great care for my experience.
Your physicians are very firm with their proactive attitude toward preventative care. I was reluctant to have a colonoscopy and put it off for 20 years. Fortunately, I don’t have a family history of colon cancer but I was quite lucky my new Baylor doctor insisted on my being tested (in the nicest way) and saw to my scheduling a procedure which was performed 3 days ago. Everyone was helpful from the nurse reminding me what I needed to do in prep. 3 days prior to the checkin nurse at the hospital. The RN was very respectful and understanding and the attending surgeon and anesthesiologist couldn’t have been any nicer. EVERYONE was outstanding. I’ve only been with Baylor Scott & White since October 2023, but I’ve had blood work done, a bone density test, a mammogram, a colonoscopy and physical therapy for my left hand which was operated on in California just before moving to Dallas in May 2023. I’ve never had exemplary care such as this in my entire life.
I could be your Poster Girl!!
No wait, facilities are clean, staff is professional & friendly
Everything! Easy to park, easy check-in, free Wi-Fi, good food in the cafeteria, kept me informed about my father's care. The beepers are perfect. Everything happened on schedule, and when I got lost everyone was so nice.
The service was impeccable
Very smoothly run. All questions were answered. Steps for security were well established. Everyone was very professional and very friendly. The facility seemed to be immaculate and state of the art.
Everyone was very helpful and courteious.
Convenient location. Friendly staff. Appointment on time and on schedule. Everyone seemed to care about me. And I like the cafeteria.
Everything