based on 4610 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Inattentive nursing until last day. I had asked to have help getting up to walk after surgery. No one came. I thought the nursing staff would encourage getting out of bed and moving, but they let me lay there all day long. It took over an hour one time to turn off the beeping IV machine. No one checked on me unless I called them. However, on the day I was discharged, I had the best, most caring nurse of all -- Kristy Lee. She was an angel. Checked my legs for swelling. (I had to ask to have someone put the leg pressure pumps on after going to the bathroom the day before.) She made sure I had something to eat - even ordered the food for me. She is professional, courteous, kind, and helpful; everything an ailing patient needs to feel cared for. She went so far as to open the body wash and remove the foil seal so I could take a shower. What a blessing she is. I hope you recognize that she is a very valuable and rare employee you need to keep happy.
The front desk experience was great, and every single person we encountered was beyond kind. The facility was also warm and beautiful.
The staff was wonderful!
Facility was very clean and welcoming. The check in process was great with everyone knowledgeable and very polite. Everyone put me at ease and I felt very relaxed and in good hands.
All the nurses, doctors, and anesthesiologists made me feel like I was a person and not just a number lined up for surgery.
I was extremely impressed and would recommend this facility to anyone who needs a scheduled surgery.
A big Thank You to everyone !!
VERY PROMPT AND VERY CARING. THANK YOU
Very friendly and talented personnel. From check-in to surgery room the experience and treatment was exceptional.
Thank you
Friendly service all around the staff
Spic and span clean environment
Efficient staff that work productively and together
So helpful
I knew I had chosen the Right Place!!!
Improved patient bedside manner from physician
Everything
Excellent!
Professional and competent staff to get me ready for surgery and then to get me good to go home.
Fast and friendly.
I would highly recommend Baylor, Scott & White Frisco to any mama for delivery of their baby. You receive a dedicated nurse fot mama and a dedicated nurse fot baby. All of the care staff are friendly, encouraging, affirming, and offer support at every level during such a big life transition. The hospital even has an on-site dining service with a breakfast, lunch and dinner menu available for both the patient and their partner. I was very grateful that my husband was taken care of during our stay at the hospital too. He was even provided sheets, blankets and pillows for a pull out bed in the room. I've delivered two babies at Baylor Frisco and I wouldn't go anywhere else. Amazing staff!! They deserve so much more than this positive review.
Sin excelentes y profesionales
Everyone very helpful and friendly.
We are greeted politely when we walk in. The staff is professional and friendly. Everything seems to run smoothly and efficiently!
The staff was very courteous and professional. The wait to see a doctor was only a few minutes. We were in and out of the ER in approximately 30 minutes.
Everyone was very nice, and handled business to make me feel better as quickly as possible. I appreciate their kindness!
I was having a asthma attack and everyone was so calm and kind.
I can't give enough praise to this lovely group of medical people, thank you so much.
It was good
Great staff
Loved the patient care!
I had not water or tissue in the room while waiting for tests. When I asked for these things it took over 30 minutes. I had snot running down my face and was coughing uncontrollably.
The staff was good and kind, but could have been more prompt and attentive to some obvious basics. Water and tissue.
Very friendly, prompt, and compassionate service
My baby was not due to make his appearance for another two weeks but he had to be evicted out early for both my health and his. Although this was not what I had planned, I was able to get through it with the help and support of all the medical staff who took great care of me, ESPECIALLY all of the L&D nurses I had: Heather, Becca, Sheila, and Olivia. All four of these nurses made sure my labor/delivery would be smooth sailing and they went above and beyond for me and my family. They answered all my questions and made sure I felt at ease with any worries I had. I am glad to have been able to work with everyone that I did while in the hospital.
The doctors and nurses are extremely helpful and patient! The food service is very good too. We loved our time in the hospital.
Very professional from the front door and going out to home
Everyone did their part
Very nice place
Professional and very friendly
Very efficient, in and out. The doctor and nurses were very quick at bringing you in and start the necessary procedure and blood work.
Improve the wait time between check in and being taken to your procedure. I believe we had to wait for at least an hour from the time I was told to be there. Also was asked to complete paperwork for information that was already on file with BSW and was given in the phone call a couple days before.