Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8620 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff. Clean facilities. Orgaized.

Report a concern   October 24, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly and caring doctors, nurses and staff.

Report a concern   October 24, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was nice and provided timely information.

Report a concern   October 23, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every doctor, labor and delivery and postpartum nurse took such great care of me the entire time I was in the hospital. Everyone is so nice and made me feel at home.

Report a concern   October 23, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

all the staff was outstanding! It is my 3rd delivery at this hospital and the service is fantastic. I wish you would bring back all the classes... I really missed that this time and it is super important to have all of those classes back specially the car safety class and check.

The food is also great and I want to make a special reference to nurse Tammy who is fantastic, caring and knowledgeable.

Thanks

Report a concern   October 23, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so kind from right when we walked in to when we walked out with our new addition. I felt cared for and safe. Everyone was very responsive.

Report a concern   October 23, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Profesional & caring

Report a concern   October 23, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

When I arrived at the ER I was quickly taken back to Trioge and was immediately given IV fluids and medication to stop the intense pain I was in. The ER Dr. Aria said he would treat me as a first time patient instead of just following up on the medical procedure that I had 5 days earlier. That made me feel very comfortable.
The nurses and Doctor followed through and were able to send me him feeling comfortable after a few hours.

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and all the staff were very very kind and attentive. If I had a question or concern they all were ready to listen.

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Customer service is outstanding!

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was awesome

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Knowledgeable staff

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Simply the best. Nurses were lovely and helpful

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent staff. Thorough and attentive. I felt very comfortable during my experience.

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt and friendly service.

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very clean environment, friendly staff and out quickly. No long wait. The tech, nurse and mid level providers were great! Could not have asked for better!

While front desk receptionist was excellent, you might coach her to not call grown women “honey”. I know some think of this as a indearing term, but it feels like I’m being spoken to as a child. I know that was not her intention as she was very nice. She used them term with other women who came in after me.

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everybody was so nice and my husband and I felt really appreciated. Dr Ku ad awesome as always and nurse Ana Maria B was such a great help with my transition as a new mommy

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great job for my colonosopy! Special credit to Nurse Tanner who checked me in.

Report a concern   October 22, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Well run, friendly staff, good care, clean facility

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Awesome experience for our baby delivery, wonderful staff.

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Not very much !!!

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had a great experience from the birth of my son to recovery. My nurses Devin ,Kristin, and nicole in labor and delivery and postpart were very professional, helpful, and resourceful. The food is amazing every meal I would recommend to anyone to give birth here

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Timely, efficient,

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like everything. Excellent and professional staff, clean facilities, wonderful nurses and outstanding doctors. Please keep up the outstanding work,

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean facility and extremely friendly and professional service.

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was treated with so much love and care.🙏🏻

Report a concern   October 21, 2022 — Rated 1 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I just want to make clear, this has to do with my post op recovery experience. The receptionist and my pre op nurse could not have been nicer or more attentive!

However, I pray that I never have a postop experience like this ever again. When the anesthesiologist called me the night prior to my procedure, I made it very clear that I am very sensitive to general anesthesia. I explained how hyper active I become once I am awoken, and I wanted that taken into consideration for my care. The anesthesiologist said that he understood this, so apparently this is why I was given twice the amount of Versed that a patient is typically given for surgery. It was not enough. When I woke up, I had a panic attack. I have never felt more anxious in my entire life. I could not stop shaking, and my nurse did not seem to care. I looked on the monitor, and my heart rate was about 112, and my blood pressure was 153/83. My resting systolic blood pressure is usually 100, and my resting heart rate is usually in the 60s. I am a registered nurse myself, so I knew this was not right. I demanded that she called the anesthesiologist. All the nurse told the anesthesiologist was that I was anxious, did not tell him my vitals nor did she do a proper SBAR. So I basically told the physician that I wanted Ativan to try to calm me down. He said no, offered no alternatives, and my nurse did not advocate for me. All she said was “well the doctor said no.” So she wheeled me out while I was still tachycardic and hypertensive to my mothers vehicle. It is very frustrating, especially as a black woman, for my symptoms to not be believed and not to not be taken seriously. I will never have surgery at this facility again.

*Jessica was not the post op nurse I am referring to. I do not remember her name

Report a concern   October 21, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Good process, good people. worked great.

Report a concern   October 20, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

All of the staff was friendly, professional and helpful.

Report a concern   October 20, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent!


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