based on 4610 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always friendly, kind, and prompt attention.
Professional, clean, comfortable.
Everyone is polite, kind, helpful and knowledgeable
The entire staff is so attentive, friendly, and very caring. I couldn’t have asked for a better experience having such a major surgery. Thank you!
Our time at Baylor Labor and Delivery for our first child was outstanding. I could not have asked for a better experience and staff. The facilities are beautiful, spacious, calming and brand new. I couldn’t hear anything outside of our room, it was so peaceful. All of the nurses were amazing. They were so attentive, gentle, smart - I trusted all of them with whatever they suggested and when. They were extremely respectful of my wishes, never pressuring me or judging what I wanted to do and how. The epidural was a breeze, they came quickly with no wait, and it was entirely painless, very skilled. The lactation team was amazing, I’ve had a lot of success because of them and still went back for a complimentary visit.
The food was amazing as well! We didn’t have one meal outside the hospital because it was so good. They had a celebration dinner our last night which was so special, we loved it.
All around - 11/10 experience, I’d travel to deliver at this hospital if need be for a second that’s how much I enjoyed the entire stay.
I like the way how nurses will take care of the patients.
It started with RJ at the front desk getting me back quickly and the amazing service continued with the nurses Brittany and Beau. Dr Lee was also fantastic. I felt very cared for by the whole team!
Great services great team. Kevin was outstanding in his care.
Outstanding service starting with Hannah and Christy at reception. Continued with Megan and Amy in preop, Inga and Terrell in the treatment room, and followed up by Kevin in PACU. Top notch service by the staff, Dr Burleson, and Dr Scott. All are assets to your facility.
Excellent ER staff
Good staff members
The staff and physicians are caring and make you feel comfortable with your procedure.
It was a really good experience, don’t know how to improve.
Convenient hours, courteous and pleasant staff members, and they participate in Medicare.
The whole nursing staff was really friendly and helpful.
very attentive staff and good care
The labor and delivery nurses! They were absolutely amazing! Made my whole experience so much better than I could’ve ever hoped for.
Ali, rebekah, Mariah, and most of all Anna. Anna went above and beyond.
Lactation was amazing, Latoya was so patient and helpful. It was much appreciated. Erin as well.
The hospital was beautiful, clean, organized and the staff was amazing. The food was great.
The nursery was so helpful. I appreciated everyone of these ladies. I felt so comfortable leaving my newborn with them all, especially Trish!
Na
Really professional people !!!
Everyone was so kind and friendly and knew what they were doing. Thank you.
La amabilidad del personal de enfermería la chica del área atención al paciente el personal fue muy amable muy atentos muy lindos todos me encantó mucho todo todo mil gracias
Friendly staff, open waiting environment in the lobby.
Everyone was kind and helpful .
Everyone was friendly and very accommodating
Everything from reception to dismissal.
Great nurses and Doctors. My surgery was right on time,
Friendly caring and inviting greeters at front desk.
Wonderful Dr. David Arai who took the time to explain the x-ray results, my illness and treatment, and invited me to call back for any reason and question I might have. Also, the nurse Penny was excellent and called me the next day to check up on me. She explained in detail the discharge instructions….also if I had any questions to call them. I would recommend this
Baylor Medical Center ER in Frisco in a heartbeat.
Professionalism and expertise
The people and doctors
The well organized checkin and checkout
Bedside manner of the doctors and nurses
Excellent care, and staff!!