based on 9447 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dr. Lee was fantastic. All the staff we quick to get me in and took the time to explain all the testing to my wife and share all the results.
made me feel comfortable.
The staff and the amazing friendliness. I was nervous about my accident and the staff was wonderful
Caring & compassion from staff. Very short wait time. Matthew, the nurse is the BEST!
Great bedside manner, excellent patient care. Amazing nurses
I had a traumatic birth experience. I am an employee at this facility which makes it worse. My nurse was dismissive and appeared uncaring/unsympathetic. I had a life threatening complication amd my babies life and mine was put at risk. I am very disappointed in the care I received.
Extremely friendly staff that cares about how you feel. I've gone into surgery many, many times (including 5 knee surgeries) at different hospitals and surgical centers, Amy S. was the most thoughtful and caring person that I has ever taken care of me, pre-op or post-op.
All of the staff were friendly and caring. Congratulations in selecting the absolute best people!
The L&D and postpartum nurses were above and beyond!!
The friendly people and the way that I was kept informed of my test
Knowledgeable courteous service
very professional
My procedure start was at 11:30 AM, and my scheduled arrival time was 10:00 AM. I arrived at 9:55. After waiting in front of the registration desk for almost 10 minutes, they handed me a pager to come register later when they were free. I received a call from the medical staff at 10:20 asking where I was at as they were ready and waiting for me, to which I told them I was still sitting in the lobby waiting to go through registration. All the while, I was watching people who arrived after me go through registration before me. When registration finally called me up (after someone from the medical staff called them to hurry up) the person who was assisting me had to repeatedly stop and help another staff member dealing with a patient who couldn’t speak English. In this type of situation, they should have just switched patients with each other. When everything thing was all said and done, I spent just shy of an hour waiting for and going through registration. Neither the medical team, including the doctor, nor I were too pleased with this.
Staff is friendly and accommodating.
Very competent and professional with a human touch. Everyone was on guard to make sure everything was performed correctly and that I was aware of what to expect all along the way.
From the wonderful ladies at check in to the medical staff. Thank you to Dr Lee for helping me and going above and beyond.
Just the wait time after you have been treated.
I waited longer after being seen than I did checking in. The entire staff was very friendly and polite.
Excellent service!!
Very quick and efficient Service, All the people,nurses,laboratory technician were very helpful,
Friendly and helpful staff and nurses
Friendly check in staff, great nurses, clean facility
Wonderful personal care
I had a c section on March 14th and it was a wonderful experience. From surgery prep to the actual surgery to recovery, I was always at ease and felt so taken care of. The doctors and nurses and even the medical staff were amazing! They made everything so much more comfortable for me and I am so happy I chose to give birth at Baylor Scott.
Service was very professional, efficient and clean. One thing: the sign on your door is confusing, especially if you are not feeling well. Needs to just say ‘urgent care entrance, with no other noise’ about the hospital entrance, sent me walking around the outside of the building for no reason.
Competent Dr and staff
Great Staff
Everything was perfect! All the nurses for mom and baby are all super helpful. They made my experience really positive. I especially want to thank the lactation consultant Wendy for her advices
Friendly staff, efficient service.
Courteous prompt efficient in particular pre and post opt.
Not so much for checking in.
Everything
I liked your professionalism, courtesy and kindness.