based on 4610 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every employee I encountered was very professional, friendly and caring. I wouldn’t hesitate to recommend Baylor-Scott and White, Frisco to anyone.
They were there when I needed them. Thanks to their helpfulness and level of service. Everyone, from the receptionist to the nurses and doctor on call was supportive and caring.
Everything, from the easy check in, to the nurses prepping me, to Dr Burleson, and then to the aftercare. Caring and professional staff that makes you know they care for your well being, great job all!
The area that I was in didn’t feel clean.
The staff was kind and efficient. Great experience. No wait. Doctors and nurses went the extra mile to do blood work, X-rays , and an ekg test after sharing that my heart rate was accelerated. They listened and had great beside manners. I’ll be sure to come back to this ER whenever 8 have a medical emergency.
All of the staff in the ER were amazing. Wonderful, doctors and nurses. I was telling people how great this hospital is today. Thank you.
Great staff from start to finish
Not disappointed, everything was ok.
Staff were kind and helpful.
From the doctors to the nurses to the overall stay, everything was really great!
Convenient, friendly, competent
Friendly; minimal wait time; expedient diagnosis; decent discharge wait time.
Everyone was so kind and loving
Great
Extremely caring and professional staff! Beautiful building! Upper middle class clientele.
All the nurses attending to me took good care of me.
The staff was excellent & timely in my care. The doctor was very detailed & extremely helpful with my issue!
People
Everyone was super friendly and professional. The facility was clean and seemed to be laid out well.
My son went to the emergency room at Baylor in Frisco, with pain in his side, they did blood tests, the levels in his liver came out high and they only told him that he had to go to a specialist, I told them that if they could do a CT scan and they did not want me because "it was not necessary" I left there looking for a specialist because the doctor there was on "vacation" and could not see him at that time, I found one in Dallas who could see him in the following 2 days, the doctor told me that my son needed a CT scan 🙄 he couldn't believe they let him out of the hospital like that, he could have died. he is only 20 years old !!!!! I’m so angry!!! I paid a lot of money for my insurance, and I paid all my doctors bills!!! They don’t! So, if a patient ask for a CT scan just do it!!!! 😤😡🤬
Postpartum rooms are very basic. Some of the furniture ( pull out bed) did not function as a bed . Yet the nurse on day one asked my partner to sleep on the other recliner chair . Only problem with that was the chair did not recline at all - so she was expecting my partner to sleep on a chair for 3 nights!! Attitude of the nurse was not very friendly.
There was also a collective effort by most staff to send the patient home on third day despite I suffering serious post surgical health issues and the risk of worsening . I checked with insurance and 96 hours recovery time in hospital is allowed and fully covered under law for uncomplicated C section. I had complications from the multiple surgeries I went through , yet they were adamant on sending me home on day 3 because it appears they would get the same amount of money from insurance - whether I stayed 3 days or 4 - so why work extra !?!
Disappointed
The genuine concern they had for your visit sense of urgency they kindness and most of all the treatment they provide for your injury/illñess IRS was a great service and experience
Admissions, Pre-Op, Recovery, to Discharge; virtually everyone we dealt with was friendly, professional, and helpful.
The hospital staff and nurses are the best!! They are so caring and friendly. Thank you all for everything you’ve done for us!
Thanks for your great service! We liked everything at this hospital. Nurses were very nice and helpful! Food was very delicious and exactly what is needed for women in postpartum, gluten free, less sugar.
Was really helpful
Staff was experienced and friendly.
The best you can get!!!
Quick treatment and good follow up.
Your entire staff is amazing from top to bottom. Very pleased with the service we received!!