based on 9447 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, Easy, Professional. Everything I was looking for in a provider!
No wait & very professional staff. In & out of pain in 1 hour or less!!
Everyone was very kind and I received the attention I expected thank you! 😉
Friendly professional, and generally ideal for my need(s).
Extremely helpful staff, very personable and reliable. My husband and I trusted every nurse and doctor whose care we were under and felt that they were doing everything possible to take care of us and our new baby.
Everything was painless! There was no wait, from Check in to treatment everyone was nice and professional. Thanks to all!
There was no wait, staff was friendly, I felt like I was taken care of well, clean facility
I Love the facility. Everyone there from the front desk and all the way through, Everyone was nice and knowledgeable. They called us in about 10 minutes early. My wife and I have nothing but great things to say about this facility and everyone that works there.
Very professional and I was very comfortable
The entire experience was handled very well from all personnel, right from the start when we checked in all the way through to recovery, the staff was excellent.
i felt like they could have done more just to rule out any other potential problems. They knew what they thought and only focused on that then sent me home. Everyone was nice just felt like i was rushed out with minimal concern for all my symptoms.
It's never crowded and you receive great care.
Super quick and thorough
The nurses and room service were all amazing.
Staff and Dr. are very friendly. Check-in was a little long, I have an account at BS&W hospitals but it never transferred over to the next one.
I really like the care.
The surgeon & nurses took VERY good care of me during my procedure.
Everyone was very professional and gracious.
I love the facility and the folks that work there. I was treated like royalty. From the bottom of my heart I cannot thank all of those who took care of me from the moment I walk thru the front door. You folks are kind , compassionate and set the standards for how people love being treated. I love you back!
Everyone is focused on the patient and their comfort, and so nice. The service is great, from the moment you walk in the door to the moment you leave. I highly recommend your facility.
People were cheerful and pleasant
Everyone was so helpful and nice. Efficient from check in to checking out.
Very organized at every step.
Staff is very professional and efficient.
Hospitality and food is delicious.
During Pre-certification the representative was insistent that I pay the full estimate or would not be able to maintain schedule for the procedure. I paid $1,497 in advance as requested only to find out that my insurance paid in full, and I owed nothing out of pocket. I also found out that BSW Frisco Medical Center does their own billing and not part of the BSW Central DFW billing. As a result, I had to call the business office who is not calling me back about getting my overpayment refunded. I paid via my Flexible Spending account who is also demanding me to reimburse the account because the EOB shows it was not a valid payment. I will most likely avoid using this facility in the future to avoid such a situation again. The actual service was excellent, but so is BSW of Plano which I have never had issues with being billed in advance of a procedure.
No wait, friendly and attentive staff. Doctor and nurse had nice bedside manners. Was in and out in a few hours and felt cared for. Thank you!
While I was at the facility, I was treated professionally. However, on my original surgery date, I felt that there was a breakdown in the communication from the hospital and my doctors office.
That morning, we received a call 30 minutes before my scheduled arrival time alerting us that there’s a power issue at the hospital and my surgery was temporarily delayed and/or cancelled and to wait for another call back. After about an hour and a half we received another call alerting us that some doctors are resuming their surgeries but are running behind and others are cancelling. That as long as I hadn’t eaten anything, we were still able to move forward with the procedure.
As we were walking out the door, I received another call alerting us that, in fact, my doctor had cancelled all of his appointments for that day. In which, I then ate breakfast since my surgery had been cancelled.
20 minutes later, we received another call from the hospital telling me to come in for my surgery. Not only was I experiencing the stress of going into surgery but now I was also dealing with the disappointment that now we had to reschedule the operation for another date and the time and energy I have to then reschedule for work.
I was very dissatisfied with the level of miscommunication as it had a stressful impact on my life.
Also, when I spoke with the payment department, prior to my operation, I was told that I had to pay in full; otherwise it would go to collections. I felt that she was aggressive and threatening when we had that conversation.
I called once again and got another person on the line; they said that it was incorrect information and I can setup a payment plan.
Excellent patient care
Profesional and friendly staff
Excellent, dedicated and friendly staff and doctors!
Everyone was very friendly and also communicated frequently