based on 9101 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All of the staff members were very kind and helpful throughout our entire journey at Baylor Scott White Frisco. As first time parents, we were a bundle of nerves when we first arrived and had millions of questions and concerns which were addressed very patiently. Our stay at Baylor Scott White helped make our first pregnancy experience a very positive one! Would highly recommend using this hospital to others!
All of the hospital staff were great aside from the doctor. He was very rough, didn’t care when I told him that my lymph nodes were very painful (still aggressively pressed down on them, was very rough when taking my saliva and nostril saliva to obtain results of what was causing me to be sick and pushed the q-tip so far down my throat which isn’t necessary that I gagged. He also, had this energy of I quote “I know you have better things to do, so we don’t want to keep you here, and everything we tested you for came back negative.” It was the most abrasive, almost as if I’d be pretending to be sick especially in these times energy from him. So, I replied about the pain and having every symptom of the flu and what should I do/take? He responded stating “I’m not trying to say that you aren’t sick because you are but we’ve tested you and nothing comes up then he quickly left the room for me not to ask anything else. The male nurse who came in after him was WAAAAY more pleasant and comforting and related in how he doesn’t feel well but is always exposed to illnesses so he’s been dealing with the same symptoms as myself. But the doctor made me feel less than and like a waste of time and that has NEVER been an experience of mines so I hope that this doesn’t reflect the other staff but solely him.
The staff is phenomenal and so friendly. From the check in staff to the Surgeon. Everything was so effortless.
Everyone was great and very helpful! They made this already exciting experience even more amazing!
Friendliness, timeliness
Beautiful facility & exceptional care!!
profesionalism and caring attitudes of the staff
Good. Nice hospitality and care
Fast efficient professional and friendly!
The nurses were fantastic. Jenn who was our nursery nurse was amazing and the best we have ever had. We had issues with one nursery nurse who was extremely rude and literally yelled at me. I expressed that I did not want that nurse coming in anymore and explained what happened and that nurse was replaced right away.
The staff and was friendly and helpful. The facility was great!
The nursing ratio and service
It’s close to my home & usually can get care very quickly . The staff is very concerning and very helpful.
The doctor is not very responsive. Did not respond to my emails throgh portal
Organized, courteous, caring& attentive nurses etc.
The Nurses and Doctors in labor and delivery and postpartum were caring, attentive, and helpful in addressing all of my questions and concerns. We also enjoyed the food during our stay!
Baylor Frisco L&D and Postpartum team are amazing. Every person I interacted with during the delivery of my daughter treated me with complete care and the utmost attention. The entire staff is wonderful. Thank you for taking care of us on the most important day of our lives.
Everything was great. Everyone was super nice and helpful. The checkin girl was the only person that was not welcoming and that’s probably part of her job. I was a little nervous about how I would be treated after that interaction BUT everyone else made up for it. Then when my daughters came to pick me up, she was a lot friendlier one of my daughters told me. Overall, it was a pleasant experience. I would highly recommend your facility and the doctors to anyone.
Very consiterate about my well being.
Convenient & streamlined.
Really nice staff and so caring for everyone
How professional all of the doctors and nurses are trying to help
Friendly Staff and Great Nurses and Doctors!!!Loved the Food too!!!
Very nice staff
My post partem nurse team and nursery nurse team was amazing for all 3 children I've delivered at Baylor!
The team demonstrated outstanding service from the moment we walked in until we left. Absolutely stellar service.
Nurses, anesthesiologists, doctors, lactation consultants all offer superb customer service. One of a kind hospital. Kind and knowledgeable is the service I was hoping for at this hospital and it’s exactly what I received. Exceeded my expectations in every way. Thank you so much for all you do and keep pursuing the excellence because it’s what sets you apart. Thanks a million!!
The organization of everything making the process of managing my care easy.
You have the best customer service! Everyone is so nice and helpful!
Clean facility, friendly staff, competent medical professionals