What our patients think of us!

The staff

Check in was easy and they were super friendly!

Friendly staff, great care and clean and nice rooms.

For a surgical procedure, this was an excellent experience from start to finish. Friendly efficient and thoroughly professional throughout. Every person performed their roles brilliantly. If I need to have surgery here again, I would eagerly look forward to it rather than see it as an ordeal to endure.

The facility was amazing, and the staff was even better! Everyone we encountered was the friendliest, most professional person we have ever encountered at a facility. They treat the patient with the upmost respect and are truly caring. They also keep family members informed every step of the way. I will try to use this establishment for every health care need - thanks so much!

Caring staff

I had a great experience at Baylor ER. I received prompt care and everyone was outstanding from the ladies at the check in, to the nurse, doctor and radiologist. Everyone was kind and I received exceptional care.

The service and the care taken for my needs.

Very organized and efficient

Very professional very organized

The staff was very professional and courteous.

Everyone was very friendly, efficient and competent in my care.

Knowledgeable, professional and friendly.

Friendly

My experience at BSW was exceptional from the registration through my surgery. It felt like I was in a mountain lodge, with very professional customer service. I cannot say enough good things about the people and the care and courtesy I received throughout the whole process.

Job Well Done!!!

The staff was so kind and very professional. I was well taken care of!

I appreciate how kind, efficient and patient everyone is from check-in to the actual physician. Yall are the best ever and consider me your word of mouth marketer! Thank you for all you do!

Professionalism, kindness, friendliness

Everyone was friendly and on the ball

Fast and professional

People were polite. Everything Was on time. Treated me with great care.

I made an initial appointment for a colonoscopy which I received notification for in the BSW Health portal. I had to change that appointment and never received an update or appointment reminders in the portal.
My wife received several reminders in the portal for her appointment at the McKinney location.

I don't understand why the system does not work the same for both locations. I do not believe it is a doctor's office issue because we both used Dr. Collins.

The people (check-in, nurses, etc.) were very nice at Frisco. And it was nice to provide a meal voucher for my wife when she was my driver.

Professional, responsive, very friendly. Great staff from the entrance door to the Doctor. These people are good at what they do.
Thank you for being there for me.

Friendly and welcoming service.

Walked in on a Sunday morning, greeted pleasantly and only one other person waiting. Was seen promptly and had my issue dealt with.

Prompt, FRIENDLY and treats you like you should be treated when feeling bad. This location was the reason why I switched over to Baylor for 100% of my care over 10 years ago.

Everyone was very professional and respectful. Care was great.

Convenient and friendly professionals

Friendliness and professionalism

The hospital is extremely nice & well taken care of, rooms are large, the staff is amazing & goes above & beyond. My daytime L&D nurse Anna Jensen ran around all day for me ensuring that my delivery experience went much quicker and easier than last time! She was not afraid to reach out to her more tenured colleagues for second opinions, and with that was able to treat my hemorrhaging fast before it turned more serious. I love that they have a nursery you can send your newborns to so that mom & dad can rest up before going home.