based on 1633 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
VERY SMOOTH, very professional from check in,
Pre OP, surgery to recovery, Great team working together . Very patient centered approach.
Everybody was great
Everyone was very kind and knowledgeable. I felt heard and taken care of before, during and after my procedure. Olivia, Kristy and Jenny were the best nurses!
The staff and the accuracy of the ER physician.
Everyone one was very pleasant check in Marissa Gallegos is a keeper give her a raise along with Jacky th e nurse who prep me. Absolutely jack the one who puts me to sleep every time I come to Baylor . The others who help are all very kind.
Great service. Professional staff.
Friendly, professional and fast.
Beautiful building with very friendly staff. Best feature was the fireplace. I had a day surgery on my little finger and everyone was pleasant and calm to it eased my anxiety. Well done!
Staff&Drs
Staff from the reception to the doctors are extremely cordial and nice. They understand your pain and take good care of you. Extremely thankful that I went to them for my injury.
Very friendly.
The people are friendly, knowledgeable.
Pain management for 2 broken ribs is not satisfactory. I am still in bad pain and it’s been 4 days. The patch and muscle relaxer is not working. I looked up the patch and it gets bad reviews for a good reason.
Consistency in professional quality of care and concern for patients…
quick service and excellent clinical knowledge.
Everyone was polite and answered any questions about my care!
Everyone was very professional and caring.
Cozy atmosphere, well trained nurses, good food
Everyone was professional
The physician completely missed the diagnosis of shingles. Did a lot of testing but at the end of the day said "don't need to call in a surgeon" and sent me in pain to follow up with my pcp - who heard my symptoms and immediately diagnosed me with shingles. Easy treatment and I am fine. I will be salty when I get the bill from your ER!
The nurses are extremely helpful, they are very understanding and caring!!
Was seen immediately and so many avenues were used to diagnose the problem correctly. Thank you for all of the blood tests and the CT scan. The Dr, Nurses, and staff were so helpful and communicative!
Prompt Care and efficient
Friendly staff and they did a great job of getting me seen quickly. Highly recommended!
Dr did not feel confident on blood clot treatment. I was led to believe a CT wasn’t necessary so I left without getting appropriate treatment. I was sent for CT scan by my pcp on my follow-up visit which she agreed should have been done in the hospital. Nurse was rough—port and blood draw were one of the most painful I have received. Ultrasound tech and EKG tech were quite young and barely spoke.. They did not explain what they were doing and left without removing gel on my entire leg and leads. No one had a calming, caring demeanor except intake woman at the desk.
Organized, clean, friendly and efficient!
They were friendly and efficient
Friendly, relaxed, professional.informative
Very well equipped facility with excellent staff for limited applications.
The registration staff were amazing, efficient and fast, they worked together as a seamless team and that put me at ease.
Nurse Ernest, what a pleasure to meet him and receive his heartfelt medical attention, it was very clear that he enjoys helping people and he went above and beyond to help normalize my emergency visit, if I weren’t at a hospital I would say I thoroughly enjoyed my visit with him.
Dr Dryden was personable, knowledgeable and wasted no time ordering the tests he deemed appropriate to diagnose my symptoms.
Both people from the radiology team were kind, compassionate and very skilled at their work. I am grateful for the attention I received and as a result I am confident with moving forward in my health care journey.