based on 8327 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dr and nurses were wonderful, caring and compassionate.
Everyone was so nice and knowledgeable. I had the best experience.
Everyone was welcoming and knowledgeable!
everything and everyone
Everybody was efficient gracious and wonderful bedside manners
nurses esp Jill
Everyone in the surgery room was wonderfully comforting and kind. Walter, Ingrid (I think that’s her name) and Terrell - all made me feel comfortable and relaxed. Woke up without any issues and went about my day. If I ever have to have surgery again I’d like to have it here.
Excellent
Efficient and experienced staffs
Frequent communication/update
The staff at Frisco Baylor Hospital were very helpful and they made sure to take care of me
Everything very professional and fast.
Excellent service nurses and staff
First class facility and staff. Wonderful experience.
Always very helpful with needs of patient, very efficient.
great great great fast and efficiency
Friendly staff, efficient processes, delicious foods in postpartum
The services provided were very professional and of the highest quality.
I liked everything about Baylor Scott & white.
Nurses were really nice
Lactation consultant where too kind and patient with us..it help us a alot..
Thank you to all..
Professional, all encompassing, personal and I felt very well taken care of.
Great Service and I can tell they care about the patients.
I was beyond impressed with the professionalism, skills and speed of every person who assisted me. Still can’t believe I was in and out in just 50 minutes. Thank you again for providing such expert care.
The nurses were very nice. They were very calming.
Muy buena atencion
Unfortunately we had to go twice, both my husband and myself! Dr Arai and his team were amazing! Dr Arai was immediately there to see us and his staff were kind, efficient and got us tested quickly! We have never been to a hospital ER that works so quickly to get the answers and get us treated! Thank you to all!
The people are all professional and very nice. The hospital is clean. I felt well cared for.
The staff was amazing from check in to check out.
Very efficient and friendly. I felt very cared for during my procedure there. Thank you!
I cannot express enough gratitude for the amazing team of nurses who took care of me during my C-section. From the moment I arrived, they were not just medical professionals; they were angels in scrubs. Their warmth, compassion, and genuine care made an overwhelming experience so much more manageable.
They paid attention to every detail, making sure I was comfortable and at ease. Their calming presence reassured me every step of the way, easing both my pain and my fears. Whether it was holding my hand, explaining procedures in a way that truly made me feel safe, or offering a kind word when I needed it most, these nurses went above and beyond.
Even after the surgery, their care was extraordinary. They checked on me constantly, ensuring my pain was managed, helping me with every little thing without hesitation, and showing me such kindness that it felt like I was being cared for by close family members. Their dedication and empathy made an experience that could have been daunting feel instead like I was in the best possible hands.
I am endlessly grateful to each and every one of them. They turned what could have been a difficult experience into something filled with gratitude and even joy. These nurses are truly heroes, and I will never forget the incredible care they provided. Thank you from the bottom of my heart! ❤️
Everybody is so helpful and nice
The people are always friendly and competent.