Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.4 out of 10 based on 1633 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Professional, courteous, respectful

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly people.

On time.

Good explanations.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

It was quick and through

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Kind, professional staff. Excellent facility. Easy check in.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was professional, helpful and friendly.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was friends, and good humored, the facility was hotel like. Looking forward to my next procedure in a few weeks

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I didn’t have to wait long. Everyone was nice, and I was treated quickly and thoroughly and released.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very attentive and polite to the patient and to their family member. Calm, efficient medical care. Warm, friendly, quiet confidence displayed by all the staff. Very clean and modern facilities. Waiting room looked like a luxury hotel lobby. Patient was well cared for before, during and after day patient surgery. Check-in was easy too. I felt safe.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like the feel of the lobby, so calming

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great hospital

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was caring and attentive to me.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No waiting time. Front desk very welcoming and shows that they do care. I had the best nurses to take care of me. Imaging was quick and very caring. Dr very professional and kind.

Report a concern   November 23, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Able to get quick care.

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Attentive caregivers and smooth process

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional, kept us informed

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

It was very clean the worker was so nice and kin

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and efficient.

Report a concern   November 22, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Injured top incisors with a LMA. If necessary provide payment for further dental treatment to rectify.

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

This is my 3rd time to use this facility. Everyone from check in clerks , other attendands and medical staff including my doctor and other surgical staff is so kind, caring and friendly. All truly care about the patient.

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice very safe !

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like the way they threat me coming in and the whole time there

Report a concern   November 22, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional, nice accommodations

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility, professional and solicitous staff

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything !!! All was perfect from begining to end.

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very nice hospital and the staff was very courteous

Report a concern   November 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was very pleasant and helpful they took the time to answer questions, and everyone seemed to love there jobs.

Thank you very much

Report a concern   November 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From checking in to getting out, everyone was extremely nice and helpful throughout the whole process to myself and my wife. Thank Y’all for that. It helps a lot when you’re stressed out like I was.

Report a concern   November 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

This is my third surgery here. The staff is so friendly, calming, and experienced. They explain everything in detail before they do it. They take great care of their patients.

Report a concern   November 21, 2024 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I experienced extreme thirst and a severe headache after my minor surgery. I requested IV saline for rehydration, but my request was denied because they claimed it was out of stock.

Report a concern   November 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Competency, professionalism, and friendliness


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