based on 4461 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Stu’s genuine and caring. I’ve spent a lot of time in hospitals due to being given Levaquin an antibiotic from a doctor who knew better then to prescribe to me as the side effects outweigh the benefits as per the FDA! A nurse training a new nurse refused to let me be my own patient advocate and have my stool retested for CDIFF something o had going in and coming out. The hospital your competitor if you can call them that Presbyterian Plano didn’t have the proper machine to measure all bacteria and viruses. Anyway, the training nurse told me to shut up and told the nurse in training to disregard the stool as it didn’t have the typical smell of CDiff! When reported to Presbyterian advocacy team I asked them to talk to me prior to talking to charge nurse! Presbyterian advocacy team ignored my request. Upon discharge I went to their office down stairs, where the door was unlocked but I came to find out they had left for the day. Even though i raised my concern to the CEO they took it as a threat me entering the patient advocacy office after hours and for voicing my opinion in person with a patient advocacy representative within my hospital room for not following my wishes, my concerns and complaints went ignored by the CEO of Presbyterian Plano, Even though I have existing doctors who office out of the hospital I’ve been black listed from entering Presbyterian Plano for standing up for being my own patient advocate!
I refuse to ever use Presbyterian ever again and will only use Baylor where you are treated with care, love, humanity, respect!
The interesting thing is that my wife’s breast reduction surgeon only preforms surgery out of Presbyterian Plano, it will be fine as I no longer own the car they have flagged. Short of facial recognition, I am going to to be a perfect gentleman and will still be in my hip brace showing how Levaquin continues to rv he my body years later, I will also be accompanied by a Plano Police officer friend and my attorney who’s representing me in my presurance ex-employer/CP
Everyone was polite and I was helped in a quick manor.
Caring to the poinr
I did not have to wait very long to be seen by a doctor, the radiologist was very personable, and the nurse that put in my IV did so without it being painful. I also appreciate that it didn't take long to receive lab and CT results. The doctors that treated me were knowledgeable and reassuring.
The staff was friendly and efficient. Nice facility.
Great service. A little slow
Excellent, friendly, and courteous staff. Very efficient.
Hospital cleanliness. Rooms maintenance, facilities, Registered Nures help
Very quick. Explained everything thoroughly.
Very friendly staff and speedy service
Easy parking, friendly staff, big waiting areas
Nurses were great!
They are fast and to the point.
Everyone was so kind and helpful.
Everything was so fluid and efficient.
Everything went smooth. Everyone was super friendly.
Very Professional and explain everything about your illness ..Very clean Urgent Care !
Prompt, thorough, meet my needs, and friendly.
Quick to be seen and people were very nice!
No wait, thorough exam with lots of questions. Dr Khan and Vanessa listened to me when I explained the Covid, Signituis and now bronchitis. I had had a wellness exam plus blood week and brought all my result paperwork with me. Dr Khan looked it over and knew what questions to ask to get me back on track again.
Geri Last name removed
Great communication from hospital staff and doctors prior to surgery. Everyone was very polite and helpful through the entire process. Friendly staff from start to finish.
The best people
All the services, doctors and nurses were excellent
The ER services were outstanding. Friendly staff and doctor.
Everyone was very kind during a stressful situation. I felt confident I was in the right place for the surgery.
Mid wife’s
Fantastic experience beginning to end. Wish we had both of our babies here!
They were professional and friendly. Very helpful with my injury.
Staff was very thorough, Physician had excellent bedside manner and the nurse was very kind & did a good job.
Baylor has superb customer service & top notch employees.
Everyone explained each step and what I should expect very clearly. Patient blood drawing nurse who got it done on my second hand.