based on 9447 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean. Nice, competent people.
EVERYTHING & EVERYBODY
Cleanliness, location and staff are great
The staff! From admissions, Kevin, my nurse and his great stories. Dan and Cat. Also loved the processes you have in place, the pagers, code to provide loved ones to check in on you and even the cafeteria discount and the nice card…you thought of everything.
Everyone was very friendly and helpful in answering all of my questions. I would highly recommend this ER at Baylor Frisco.
The whole staff was very friendly and helpful.
The staff was amazing
Nursing staff and kitchen menu
Great service every step of the way. Right from pre registration all the way to post procedure.
No food options for vegetarian other than pizza and pasta which is not even healthy food for a delivering mother from diet perspective. Also, hospital should consider like other Baylor and Frisco centennial about diversity of patients and their food choices.
Hospital nurses were good but they need to also understand that first time mother's need sometime to themselves as well and not all the lessons !
I really liked how Karen from labor and delivery took care of me during labor process and Kylie took care of baby during my stay. They both calmly explained and handled me during my emotional and tough journey of being a mother.
I came in and told the nurse and doctor what my issues were and it felt like my concerns were dismissed. I literally had to ask for my own cheat to be xrayed after having a horrible deep cough and coughing up mucus. Just ridiculous.
It’s great the services are great.
The staff was amazing!! Took great care of me!
Everyone was so helpful and kind. I went into labor early with my first child. From the moment we stepped foot onsite we were taken care of by outstanding staff members. They all went above and beyond to take care of us and make sure we were prepared for every step. I can’t praise the staff enough for the outstanding service.
Everyone was helpful, engaging and courteous. Really a pleasure to be treated!
It was great. Everyone was very professional with their job.
Nurses very helpful…..as with any medical thing..takes longer than you helped!
Very good service. Definitely recommend others.
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Everyone at BSW Frisco was super nice, respectful, and professional. Thank you for taking care of my mom, and for putting with my jokes. I enjoyed our visit
Organized and efficient. Very comfortable experience in every way
Clean facility, staff were nice and friendly
Made to feel relaxed and in knowledgeable good hands
Great nursing staff & lactation consultants.
The nurse Vanessa was very rude. She talked over me and was snappy. She assumed I don't work, she gave me discharge papers without a work excuse. Her attitude screamed that she doesn't like certain people.
Dr. Abidi didn't do much for me. I told her my recent diagnosis, she took that and used it as an excuse to not treat me properly. In result of this, I woke up with swollen feet. Had she thoroughly examined me, that could have been avoided.
Staff was very nice and professional. Easy in and out
Outstanding friendly staff
Everyone was very nice.
Everyone I dealt with during my recent procedure was very competent and very polite and personable.
everyone was friendly and the check in process was quick and easy