based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything went in a smooth way from entering to the hospital to the exit
Excellent service and care. Entire staff was very nice, friendly, courteous, and was able to answer all of my questions.
I came in with fear that I had a stroke and yet no mri was done to rule it out. Instead there was an xray taken of my neck. My pcp ordered an mri of my brain with and without contrast and there is a high likelihood that I did have a stroke. I feel like my concerns were not taken seriously at all and the staff was somewhat unprofessional.
great place
Everyone was so friendly and also so concerned about my medical problem. They went the extra mile to bring in a Urologist to opera on me and kept me very comfortable while I had to wait. I loved everyone as they made me feel that everything would be ok and not to worry. I was so impressed and so comfortable. What a great group of doctors and nurses!
I was very pleased with everything. Thank you all.
My initial nurse Emily was fantastic. As well as all the others. Great experience all around.
Excellent care from staff and doctors.
Quick, efficient, kind and helpful.
Superior service absolutely phenomenal. Would recommend to anyone. Thank y’all so much
Everyone was so polite and very attentive!
Check in was excellent but most of all the surgery nurses we wonderful.
Attentive nurses that listen and are respectful to your choices, good food and clean facility.
Service was very nice
I'm 74 and went for the 2rd time this year. This was Sunday about 7:30PM I thought I had an infected ear doctor looked at it 5 minutes and said nope shingles. begining of shingles I had no rash just pain. Doctor prescribed a pill and the pain was gone in 1 day, i was sure lucky.. First time I had an ifection from a earlier small procedure they took care of that also. everone both times were very nice and took great care of me. I won't go anywhere else.
Everything went smoothly. People were friendly and knowledgeable
I’ve had quite a few hospital experiences in 7 different states and the recent experience I had at Baylor was by far the best experience I’ve had. Every person I came in contact with was caring and attentive.
Yes everyone from the front desk to sign you in, to the nurse that wheels you to the car. Everyone so kind and caring. I would especially like to thank Amy the nurse that did my IV before I went into surgery. I have bad veins and she was so caring and gentle
Speed of service
Everything was excellent
Quick and effective
Excellent service and personnel. Thanks
Did not have to wait long to see a doctor. Kept me will informed about what was going on.
I felt like I was being blown off by the doctor since it was the end of his shift and he was leaving. I went for severe abdominal pain and was discharged in just about the same amount of pain and told to schedule with a G. I. doc (who can’t see me until Thursday) and prescribed a medication I already have that clearly wasn’t helping.
Don't make me pay thousands of dollars to tell me what i already knew and what i told the Dr I knew. Then only give me options that make me worse in the long run
Everything !
Always feel well cared for
The Doctor, the nurses, and all of the staff were wonderful! I felt very well taken care of and that I received a high level of service.
Everyone I encountered there from the representative who checked me in to the pre-op nurse, and all the way through my discharge was so helpful, patient and gentle. It really helped ease any anxiety I had during my visit. I also appreciate the warm and welcoming atmosphere in the lobby area, which also helped ease nerves.

Convenient, excellent medical staff, my insurance is accepted.