based on 2601 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable and friendly.
Excellent customer service.
Amazing nurses
I was admitted day 1 for a shoulder injury. No pain medication was provided through IV. Just an EKG and X-Rays. RX's provided to me by ER Dr. Did not relieve my pain. Dr. Diagnosed me with tendonitis.
Day 2 I called the hospital to hopefully get stronger pain meds. The new ER Dr. Said to come back in so he could run an MRI on me and he provided new RX's. Dr. Diagnosed me with bursitis.
I do not believe it's fair that i am required to pay for 2 separate ER visits when the hospital staff did not treat or diagnose me correctly during my first visit.
The service and the people
Staff was exceptional.
Staff was amazing and the facility was well organized and clean!
great service 5 star
The people, I have never been with an employee with a frown. Everyone smiles and says hi to you. And trust, I have to your hospital more times then I can count since 2006.
All went well - check-in, to pre-surgery, to surgery, to recovery, to check out
Everyone very professional, helpful, friendly, and most importantly - competent
And the facility is great - less hospital - more hotel
Thanks to all
Everyone was courteous, provided right information and I felt very comfortable before and after the procedure.
Friendly helpful staff
The facility was very new and clean. Check-in process was easy. Staff was very friendly.
The friendliness and efficiency of the staff and nurses.
Super friendly and professional staff
The staff was amazing. Friendly. Made you feel comfortable, and important. Made sure you felt heard and educated the whole way. Fantastic.
I had a great experience. Your facility is lovely, very well organized, the nurses were very caring and efficient. Lovely people.
Very efficient staff. Great care.
Fast, friendly, professional, accurate, caring doctor, nurses and check in!!! Thankfully only my second trip there but it is the only place I would go choose. Grateful to have them available.
Very attentive person greeting you. Very efficient and knowledgeable. No real wait which was great. Got patients into their own rooms quickly.
All staff members very helpful. Doctor was attentive and and answered all of my questions.
Baylor Frisco Emergency provides services thoroughly, from the time I walked in the door to when I left.
Even though the ER I went to didn’t have cardiac care, they worked tirelessly to get me a diagnosis and make me feel better.
Quick and friendly
The medical staff took real good care of me pre and post operation. They even have me a call a few days later to see how I was recovering, which I appreciated. I would come back to this location if I needed to.
Patient care
Friendly and fast service. The nurses and doctors I saw were very attentive
I never have to wait and wait, the doctors, nurses and staff are ask very friendly and cheerful and I've always been treated extremely well. The lobby at the hospital is so relaxing.
Absolutely love this hospital. From registration to pre-op and post-op, all staff I encountered were friendly and amazing. My nurses were awesome!
Everyone was so wonderful. I did not have a single nurse I didn’t like. I am so beyond pleased with this hospital. I would travel lengths to deliver here again.
Everyone was super friendly and made me feel quite comfortable. I'm talking doctors, nurses, anesthesiologist, operating room techs, the personnel that checked me in. Easiest check in ever. Checking in and all the paperwork is the part I dread the most it stresses me out! So, very excited it was minimal. Overall a great experience!