based on 9447 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient check in. Everyone was very friendly and helpful.
Friendly staff.
Easy, quick & friendly.
kgoodstaff
Everyone was so nice there. Very helpful and a nice doctor. You all out did yourself a. Thanks Name removed
Professional, on time, clean, good patient care
Everything was amazing
Family environment and loved all the staff. Loved Seeing our lactation nurses again. Loved the food as well, the chocolate cake is a definite win!! Thank you all once again
ServiCe and professiolism
Many problems encountered during the surgery. Too much to type here. Id be happy to discuss with someone by phone or in person.
Well run. Everything was very smooth.
Polite staff, very professional, great food
The food for patients could have been better. The week that I was there they cafeteria was closed for dinner. My husband who had to stay the week had to sleep on the most uncomfortable cot in the world leaving him so sore.
Beautiful relaxing facility. Entire staff was friendly and delightful
Attentive to your needs and very personable
Attentive and timely
I wasn't aware that while this location has an ED, the hospital's main focus is Surgery and Labor and Delivery. With what my chief complaint was, I was terribly disappointed in the amount of time it took for a physician to see me. In addition, no healthcare employee looked in to see if I was conscious.
Convenient to Frisco - 100% of staff encountered very professional and friendly!
Very polite and helpful
I had a wonderful experience at Baylor Scott and White. The doctors, nurses, anesthesiologist, and lactation constant everyone was very friendly and helpful. Being a first time parents me and my husband needed some guidance along with care. The team helped us with everything we asked for and more. They were quick to respond and always had a smile on their faces. Having a new member in our family, will be a memorable experience for us, and Baylor Scott and White care team made sure we enjoy every bit of it.
From front desk to release the quality of people was terrific!
Everyone is friendly and professional. I was treated with respect by everyone I came in contact with. Dr. Knoll is an excellent doctor. All the nursing staff and anesthesiologists were excellent.
Easy entry. All doctors and support personnel are friendly and cheerful. All good.
Very friendly very professional and they do really awesome job God bless thank you so much
Local, highly competent, available and efficient.
Everyone was so friendly!
Alex was awesome!
The staff was absolutely amazing. Everyone we met seemed to truly enjoy their jobs
A few days Before my surgery, I was called by the business office and told that if I did not have at least half of my deductible and coinsurance (which is usually billed) that I would not be allowed to have my surgery. I asked for leniency and the person who called me said she would speak with her director and call me back. She called back to say she “spoke with Dr. Eisenberg and he said my need for surgery was not life threatening and could be postponed.” Firstly, I don’t believe that my case was reviewed in its entirety because it would’ve shown that it in fact was life threatening. Furthermore, postponed until when. How would someone at the business office know when I would have $3000? Money first then care is how I was treated!
Friendly, professional, knowledgeable, kept the process moving. Staff did their best to help me feel comfortable and explained what was going to happen.