Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 9447 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Promptness and professional response

Report a concern   February 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly, responsive, caring and they listened to my needs.

Report a concern   February 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

RN staff were all very kind and supportive in Day Surgery.

Report a concern   February 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was handled without any problems. Procedure went smoothly and everyone involved was friendly and helpful

Report a concern   February 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very helpful and very professional. The procedure that I had was on time and everyone was a pleasure to work with.

Report a concern   February 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nursing staff, especially those in post op, is exceptional. Fantastic care was given.

Report a concern   February 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

My nurse Julie and Dr. Lee were both incredibly kind, knowledgeable, and professional. I was treated quickly.

Report a concern   February 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was great

Report a concern   February 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Process was straightforward and simple. Care was excellent from beginning to end.

Report a concern   February 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Doctor was good, very efficient hospital.

Report a concern   February 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

You are the BEST! Great facilities, well trained and pleasant staff and very skilled doctors.

Report a concern   February 21, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very pleasant and quiet place. ......very comfortable chairs. Personable and professional staff.

Report a concern   February 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly people clean facility And very efficient

Report a concern   February 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick, efficient and sympathetic.

Report a concern   February 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was attentive to my care and communicated the next steps.

Report a concern   February 20, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Cleanliness, Doctor's expertise

Report a concern   February 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

I was treated promptly and efficiently by friendly and pleasant staff members.

Report a concern   February 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Clean, prompt, excellent staff.

Report a concern   February 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I recently delivered at this facility and would recommend it to anyone! All the nurses and staff were friendly and welcoming.
Thank you for making it a great experience!

Report a concern   February 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was seen quickly, received thorough testing and treatment, diagnosis. I am completely happy with service I received.

Report a concern   February 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Omg the nurses during the delivery especially Mrs Brenda who helped through my epidural and delivery I wanna thank her from the bottom of my heart and I will never forget such a great person like her. The postpartum care was absolutely incredible I felt I’m like in 5 stars hotel I will deliver there every time I get the chance

Report a concern   February 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is so kind & professional. The facility is warm, inviting & clean.

Report a concern   February 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone is always so kind and issues addressed promptly.

Report a concern   February 19, 2023 — Rated 2 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Postpartum was awful-friday my night nurse was busy when i called for help so the lady who came to "help" me with pulling up my diaper after peeing for the 2nd time was put off say the least. She made several unhelpful comments like why call the nurse number when thats why my husband is here for, suggesting my husband leave our newborn crying mid diaper change to help me instead, lectured me to plan ahead/be better prepared next time, & lastly told me to sit down if i wanted her to help pull my diaper up because it was more comfortable for HER. Cherry on top- i pressed the nurses button saturday when i was ready to check out early & my wheelchair, well they suggested me walk to my car instead. I had to be adamant to get wheelchaired out of the hospital, which is honestly unheard of. Leaving early was the best thing for my recovery.

Report a concern   February 19, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Hospital wasn’t in my network and I didn’t find out until after delivery
Too many unaffiliated interruptions post delivery- Mom365 Portraits, hearing screen (only 1 of the 3 people that came to our room seemed confident/qualified to do the hearing screen or explain the billing)

Report a concern   February 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses at the l&d were amazing and made my delivery a great experience

Report a concern   February 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The ease of checking in as well as knowledgeability and kind of the staff.

Report a concern   February 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Profesionalism,Kindness,respect,and knowing what you do.

Report a concern   February 18, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, patient oriented

Report a concern   February 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire process was very professional, the staff was great and the facility was wonderful


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