Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8964 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

First and foremost were the entire staff, support, medical team. Friendly, polite, helpful and concerned. Second is the facilities are clean, look fresh and properly maintained.
Free parking is such a plus. No hassles when you are leaving, possibly with an “out patient” leaving late in the day. Top to bottom the commitment to quality care and a quality experience.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great dr and staff.
Would recommend to all!

Report a concern   November 16, 2022 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I liked that they called to pre-register me so all i had to do was sign a few consent forms at check-in.
The nurse who did my procedure was personable and explained everything that was going to happen. She made me feel very comfortable.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I encountered was friendly, professional and caring.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

This facility has the most information caring staff I’ve ever dealt with. I wish I had my babies ands other procedures here. They are professional and very proactive on communicating Thanks for taking care of me

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice people and well organized

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility, page technology and the wonderful staff

Report a concern   November 16, 2022 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

After visiting your Er facility I ended up having a miscarriage. I called because I was unable to access my patient portal to give them test results and the person who answered was very unprofessional and then after being on hold he came back and hung up the phone. I had told him everything. I’m not sure if he was advised to hang up or what but it was not right !

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Attention to detail and calling beforehand to set expectations.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Friendly staff, they level set us on expectations regarding length of time out visit would take to complete. Also they were very knowledgeable in their field.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very comfortable place to receive care. Low anxiety. Nice accommodations.

Report a concern   November 16, 2022 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Nothing

Report a concern   November 16, 2022 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I came here on 11-10-22 with pain in my upper right and lower right back and right side down to the top of my right hip. I also had pain when I breathe in or cough on the right side. I was diagnosed with a chest wall strain, but my chest DID NOT hurt! I had x-rays taken, but not on the side that hurt! I am still having the same pain in the same place days later. The doctor even had the nerve to ask me what do you think I should do?! I was shocked! He's the doctor! He is supposed to tell me what to do! I just asked for pain medication then left. The doctor was really nice, but didn't seem to have any compassion. I have visited this ER a few times and had NEVER had a problem. But this time it was different. I am very disappointed because I feel I wasn't taken seriously.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff was kind and very helpful!

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great hospitality

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything! Every person I camebin contact was so pleasant, courteous and professional. A very effective and efficient facility!

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   November 16, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very happy with the care, consideration and treatment from check-in to check-out.

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything!!! Amazing from check in to the wheel chair ride to the car and the valet!!! Perfect!!!

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

First rate in every respect.

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses and staff were all very friendly and attentive.

Report a concern   November 15, 2022 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

I’ll tell my family and friends who are planning to visit this place.

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

very friendly

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses made my stay and experience bring my new baby girl here very stress free and easy.

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and helpful

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Took good care of me

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

great outpatient surgery experience! all of the nurses, doctors, and people i interacted with were so kind.

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was great experience and all the nurses were very helpful and they took care of my baby and me very well

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Quick

Report a concern   November 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went well.


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