based on 2363 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone we spoke to were friendly and showed concern for the issue that brought us there.
Great staff and wonderful care.
They are very kind and patient
Was told i'd get information to enter a portal to get the results of my blood tests. I did not get it. Had to email pre-op coordinator to request the information.
Everyone was helpful and personnel
Staff need to introduce themselves when starting shift.
Professional staff, quick attention, cleanliness of ER
The medical care staff was some of the best I could have ever hoped for. I didn’t know what to expect as I am a first time mom and had nerves going into labor/delivery but that was hands down the most positive experience we could have had simply due to the staff. Each nurse deserves a special thank you from us!
Unbelievable service. No waiting. Great staff from check-in, nurse, doctor and check-out.
Team of doctors and nurses are the best.
I felt very much cared for!
The efficency of the process to get checked in and get the procedure done.
Professional, friendly and courteous. Made sure we understood what each test was for and listened to our questions
Great service. Friendly staff. Convenient. Easy to park.
prompt care good explanations of whythey didn't give e the medication recommended
Everything! I have been to a few facilities in my 75 years but never like this amazing one.
So organized, clean, super friendly doctors and nurses, etc. above and beyond. Can’t say enough!!!!
Pre-op Nurse Kevin and post-op nurse Amy were great and very concerned for my well-being, comfort and care. Dr. Burleson is always the best!
Out front everyone was quick to acknowledge our presence and had everything right there ready to go. Eye contact goes a long way, as does organization.
The facility is beautifully finished and it is also run very well. Everything is organized, the staff are pleasant & polite and it creates as good an experience as you can have for a hospital setting.
Some of the nursery nurses could probably be a bit nicer and understanding with first time parents. We had an unpleasant experience with our night shift nurse, Natalie, she came off very condescending and rude. She seemed bothered when we would ask questions and also when we requested to have our son taken to the nursery. I also disliked the way she handled my son, she seemed a bit rough with him and not gentle. Additionally, I feel like there should be a better system in place when ordering food from the cafeteria. I disliked the fact that the ladies from the cafeteria would come into my room and rush us to order food. Not to mention some of them were rude!
Care towards patient
The attention to detail from all the staff and the excellent standard of care that i received was above and beyond what I could ever expect.
Every team member encountered was excellent. The service received from the team was truly first class!
The experience started at the Reception Desk where the team member was very welcoming. She shared that she once worked for Hilton Hotels and took the time to make conversation.
The Nursing team made up of Ms. Amy, Ms. Rall, Ms. Summer, Ms. Nicole, and Ms. Cary, were wonderful and so kind. Dr. Brown, the anesthesiologist was kind and had a soothing touch.
Baylor Scott White should be proud of these team members. They are truly amazing and help burnish the facility's reputation. It is clear that your training practices are effective.
Thank you so much for treating your patients as human beings and not just names and numbers on a chart.
Everything went very well. Very nice facility and wonderful staff.
The professionalism humanity s.
Excelente
Employee are patient, friendly and professional
This operates more like an urgent care not like an emergency room. I had to wait to get treated in spite of me being visibly in lot of pain curling up on the floor. They should rename as urgent care clinic
Everyone was absolutely wonderful to be around our entire time there. They were all knowledgeable, caring, comforting, and in general a joy to be around. In particular our labor and delivery nurse Bekah was absolutely spectacular!
very efficient, friendly and professional