based on 4125 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was a patient of Dr. Knoll and had Day surgery.
My husband and I were very impressed with the professionalism and care by two people in particular.
Rebecca ( and who she was presepting ) in Pre -Op and Taylor in Phase 2 of recovery.
They are shinning examples of nurse excellence and clinical skills.
Thank you for taking the time to tell them how they greatly impacted my day.
Was seen pretty quick given past blood clot. Actually coded there after having elective prostate surgery. To do ultra sound. Took 4 hrs. to get ultra sound completed and then another hour for results. Process much too long considering history of blood clot.
Keeping to schedule
Good treatment, the nurses are very caring and pay attention to their patient.
I was treated with love and compassion. The OBGY is a lovely doctor and I appreciate her efforts in making sure I was taken good care of.
Customer service
Staff very efficient
Care was personal because staff was genuinely empathetic to me and my situation. I felt that my care was important to them.
Excellent service from doctors, all medical, and all ancillary staff. It was extremely clean and I appreciated the pleasant Reception/Admitting staff.
Thanks to all for making this experience a good one!
I arrived on time at 5:30 am. I was not checked in until almost 7. my surgery was scheduled for 7am. There was only 1person checking people in. she was overwhelmed and there should have been someone else helping her there. I felt it was ridiculous to have 1 person there trying to attend to so many patients. And then to have me arrive so early just to wait for over an hour. I was not impressed. I have had several surgeries and this is the lowest in my ranking. Once I was in the pre-op the staff was good- rushed but kind and polite. Dr. was great. No warm welcome upon arrival to main entrance and why would you not have a television available to those waiting on loved ones.
Toda la atención que me dieron fue excelente muchas gracias
N/A
I felt rushed by the PA. He did a lot of talking and didn't listen to my concerns. I left very unsatisfied with my visit.
An attentive staff that is also kind.
Great friendly and knowledgeable staff.
Everyone was pleasant and professional, available to answer any questions I had. They were all efficient and seemed concerned about my welfare: if I was comfortable, did I need anything, did I have any questions, etc.
I would definitely recommend this facility if someone needed a referral.
Thank you!
Clean and neat facilities ER personnel is amazing, Drs and nurses are friendly and facilities are modern and easy access
The speedy check in and the staff, the nurses that took care of me were exceptional. The nurse that put in my IV was the best ever. I've had many IVs put in but none were as good as she was.
Exceptional treatment.
Keep up with the schedule or notify patients of any delays
Dr. was impersonal and lectured me on what er was for as if my reason for coming was not considered an emergency. I was angry and upset. I have been seen at this er for many years and never been talked to like that. Nurse assured me doctor was very nice. Be that as it may, doctor was rude and condescending. Her name is Dr. Adibi. Nurse Alex was efficient and kind.
Staff were all professional - everyone made you feel welcome and comfortable. Waiting room more like a hotel drawing room than clinical space. Gowns, footies and blankets all pre-warmed. Just a very comfortable experience.
Everyone I interacted with was so nice.
Everyone there was very nice and friendly and very professional
Great staff and competent surgeons. I had several small outpatient surgeries done at once and I awakened with no pain and feeling somewhat better than before the surgery
Kind and not condescending staff. Always willing to work with me on appointments
Speed, accommodations, and overall space of the facility. It didn’t feel like a sterile hospital, it felt more welcoming and inviting and spacious
All the employees were friendly and helpful.
very simple and straight forward.
I'm satisfied with their support!
The front desk staff were so warm and welcoming. Relaxed my nerves. The ER Physician and nurse were so kind. Just an all around great experience.
BS&W take great care of Disabled Veterans. Thank you.