based on 4125 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was awesome and the facility was awesome
The cost was way too expensive. I can't believe the cost AFTER insurance. It's outrageous.
Every thing went well
Great experience checking in. Rachel was my nurse pre op and Kevin post. Both were excellent. My anesthesiologist was outstanding. 10 out of 10 all around.
I feel like the nurses and the doctor really paid attention to me and were very kind. Even though I came really late at night and they had a busy night they really showed me a lot of compassion as I had a lot of anxiety being there. Thank you
Professional, curtious and fast.
The staff is kind and the wait is very minimal.
Everyone is nice
Very professional and caring! I was very well treated with kindness and respect. Thank you.
The entire Baylor Frisco team was so in sync with each other, thus creating a very high level of efficiency from start to finish.
I am a planner and a systems person, so I value environments where I see other systems flowing smoothly.
I was also very impressed with how nice and kind everyone was to me, as well as, the other patients.
Everyone was very helpful and polite, I was helped in a timely manner.
Knowledgeable personnel, friendly, and courteous. Have been several times and feel it is an excellent er.
Attentive and detailed
Very professional
Everyone I encountered was personable, friendly, yet also very experienced, efficient, and professional. My daughter had surgery at BSW Plano a week before, and we experienced the same compassionate and professional care there. I'm quite impressed with BSW.
Everyone was so kind and helpful!
You are thorough and efficient, friendly, and timely. Very good experience.
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You are my go to for all of my urgent care needs! I love that it’s always clean and smells fresh. The front desk associate is always super friendly, knowledgeable and quick! The wait to see someone is never long and they are personable but they get you in and out! I will only go to this urgent care when I’m in need of urgent services!
Quiet and attentive
Went to the emergency clinic for my mother's possible broken foot. Xray confirmed the break. Excellent advice and care received from Dr. Dryden, RN Zenia, and the whole team present during the day of Sunday, May 25, 2025, from checkin to checkout. From this visit, I was able to schedule my mother immediately to see an orthopedic specialist. Thank you!
I like Erica my therapist and the program she designed for me. The huge room is attractive with the windows down one side. It is immaculately clean. The reception desk clerk smiles at me when I come in. It is a big, busy room filled with dozens of hard working patients and therapists helping them
Julia Last name removed
Endoscopy procedure room cluttered.
Technician said tasteless joke not appreciated
You have terrible service and nurses. I gave birth to my daughter in 2024. Everything was fine in your hospital, but this year, when I came to you for surgery, it was just a complete horror, and after the surgery there was one Asian nurse, she doesn't even know the basics of culture. For the money you charge, we drill and the workers should have done the appropriate
I don't think there is enough room to tell you how unhappy I am with my experience at this hosp. !st I was waiting to check in.
For my childbirth, I felt incredibly supported and cared for by the staff, especially the nurses! I was well cared for and listened f
It’s so clean and physician and unpowered very nice as their knowledge was greatest
Easy in and easy out.
They took great care of me.
Most friendly and professional staff i have had the pleasure to encounter at any hospital or medical clinic. Even within the BSW system.