Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8317 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful doctors and nurses! They took great care of me as a patient.

Report a concern   March 8, 2024 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

I was very sick they checked me for Covid and flu. I do have the flu. They gave me the Tamiflu package and some for my cough, but NO ANTIOBIOTIC,s like the Z Pack. I went My Dr today, got a steroid shot, a powerful antibiotic shot for Bronchitis. And a Zpack.

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Well.. everything was amazing. I had a big problem and the Dr diagnosed, gave prescription medication… problem solved!!! Outstanding.

Report a concern   March 8, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I loved how I was treated but received no paperwork regarding what to expect when I got home. Received no paperwork from the hospital al all except a card from the recovery nursing staff.

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very Efficient, knowledgeable and friendly staff. Pam and Amy were great.

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Was quick and efficient! Great staff!

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly staff

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Loved the small feel of the hospital and really loved the L&D nurses

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

First of all, this is a beautiful hospital with such welcoming character. I met so many wonderful people who all had a specific job to do, and all did it extremely well. I was a nervous wreck, but everyone made me feel like I was their only patient and gave me their undivided attention and care until I moved on to the next part of my journey. All of my questions were answered and everyone made me feel as comfortable as possible. I appreciated their thoroughness and expertise as I felt my life was truly in their hands. Everyone here loves their job and it shows in everything they do - what more could you ask for? Once I was ready to be released, I wanted to go back and thank everyone who took care of me that day, so I hope this little note will help. I also received a personal note from some of those who took care of me that was handed to me when I left. Couldn't ask for more! This place and it's 'angels' are a true blessing!

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people were so kind!

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Pt's safety

Customer satisfaction

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I felt very comfortable, They treated me with respect. Very Clean!!

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff was very friendly while displaying complete competence regarding their particular job. I say that because many times an employee can be friendly but you can tell they are not well versed on their duties. Not the case here. In particular, the anesthesiologist was fantastic. I wish most of the doctors would have his personality. Overall a very good experience.

Report a concern   March 8, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Every Unique Individual in their rolls, Are Of Great Importance…For which, All of these Gorgeous and Lovely entities were REMARKABLE!!!

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything , as soon as you walk through the front door , you’re treated with respect and courtesy .Professionalism by everyone you interact with , if there’s anything you need , don’t hesitate to ask . Your care and needs are the number one priority . Admitting , nurses that take you back to surgery , nurses that prep you for your procedure , OR nurses ,recovery 1 , recovery 2 , wow , keep up the great work .

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I felt that the BSW personnel really cared about me. They took very good care of me.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very personal and complete.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great facility and great staff. Doctor S Lieman a great surgeon and thank you all for my care !

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff are always friendly and willing to serve! Clean consistent locations.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They are amazing! They are friendly they are fast they listen they are attentive. You can tell they care and their career isn’t just a job to them. 10s for everyone from the young woman who I spoke with in the er waiting room to the nurses to the doctor himself. I’ve never met a more friendly staffed hospital in my entire life!

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff and nurses were professional in all of my interactions.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Thank you for taking great care of me during my procedure.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Dr. Laura Bradley, Nurseline

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Good environment and service. Thanks to all the staff who took care of us. Highly recommend.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very professional. I did not have to wait long, was taken back at the time of my appointment. Overall an excellent experience.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so very kind

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great nutses

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the greeting as we walked in, through to the instructions before leaving; everything was handled professionally and in order and most importantly, with compassion. They go above and beyond to make your visit a comforting and calm experience. I don't ever want to go anywhere else for care.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My foot surgery on Monday was a smooth, efficient, careing process, from the receptionist at the front desk, to the recovery room and discharge. I felt well cared for and everyone was very professional.

Report a concern   March 7, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very helpful, and nice.


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