Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8315 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people

Report a concern   March 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I love my hospital. I work here and I trust it. When me or my kids need surgery this is where I go. They always take wonderful care of me.

Thank you my wonderful coworkers!!!! I appreciate every one of you.

Report a concern   March 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean, kind, very helpful excellent care

Report a concern   March 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was kind and efficient.

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went very smoothly and the smell of bacon cooking was fantastic!!

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

A very pleasant place for medical care. The employees and medical staff are very kind. I have used outpatient and emergency room with numerous times and have always been treated with kind care and concern.

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service, very caring staff. First class!

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people!!!!

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Lisa, Mike, Jamie, and Bob were fantastic! From the time I walked in the door until the time I left I felt cared for and listened to. All were very professional and caring.

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Clean, fast, friendly staff

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Personnel were very prompt in finding out my problem and giving me instructions to take

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very attentive, friendly and knowledgeable. My symptoms and care was explained quite well. Great facility with strong talent. I am very happy I chose the Frisco facility for my care.

Report a concern   March 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

super friendly
Great service
Close to my home

Report a concern   March 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent service thank you so much

Report a concern   March 18, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All went good … doctor and nurse were all good…. And awesome…Food was good…. The person who is taking food order … can talk more nicely …. Then overall experience will be 100% awesome…. But finally health is important…. From medical support point of view …it’s very awesome and all went smooth…,, I like to thank all doctors and nurse …. They did a awesome job

Report a concern   March 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

10

Report a concern   March 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Good serves they care about there patient

Report a concern   March 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses are really nice they take care of me really good they do care about you.

Report a concern   March 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was easy to sign in.

Report a concern   March 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very as traight forward

Report a concern   March 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and staff made me very comfortable and eased my anxiety.

Report a concern   March 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The hospital was very clean and the entire staff and doctors we dealt with were very polite and nice to talk to.

Report a concern   March 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff. Friendly helpful. Facility was same.

Report a concern   March 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service

Report a concern   March 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Convince of major hospital but small enough that don't get lost from parking lot to lobby.

Report a concern   March 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility was very clean and bright with more than pleasant staff at the front registration desk..
I had no issues in the outpatient area as well.. I had thought ( but was not actually told )someone would follow up with me after surgery, but I heard from no one from the day I left - till the day of
my 10-day recheck.. previous surgeries and procedures always made that a practice, which is why I was surprised.. I had no issues to report and felt fine after the anesthesia... Wonderful facility!!!!!!

Report a concern   March 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff is caring, encouraging, and always there when you need them. I had the best birthing experience.

Report a concern   March 16, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Communication, my husband wasn’t notified when I was out of surgery. I had to have a nurse get my phone out of my bag so I could call him. And speaking of nurses. Not sure why, but it seemed like the nurses that were on shift the two days that I were there were not exactly very nice or forthcoming with their help. Anytime I called the call nurse switch they seem to have had an attitude like I was putting them out or something. My actual nurses seemed fine.

Report a concern   March 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Dr.Brockman is an excellent physician but all the other physicians are horrible and they treat us sickle cell anemia patients like drug addicts!

Report a concern   March 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and communication was excellent.


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