based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kevin and Amy were polite, calming and informative. Wonderful staff, even the very nice lady who checked me in.
Expert therapy treatment for hand and arm surgical recovery by Alison Taylor Kinesio CHT. She goes way above and beyond any therapists in this field. Her treatment approach is quite exceptional and she looks at all aspects in depth. I have traveled from Kentucky in January 2026 for a 2 week session and again in March 2026 for another 2 week session with her. I highly recommend her for anyone needing hand/arm therapy.
Great staff helpful information given. Very nice and Quick visit!! I packed a blanket and snacks and drinks for my son assuming it’ll take too long but they had us in and out.
Great & knowledgable staff in all areas of the facility.
My husband and I love Baylor Frisco!!!!
Thank you for checking us out. You covered everything❤️
It was my first time going to the emergency room there and it was truly one of the best experiences I've encountered at an ER. Yall are doing a great job!!
We were so impressed by the quality of attention we received in labor and delivery and postpartum. The teams did a wonderful job collaborating to response the situations with Grace.
The doctor that I saw that day was Horrible and had bed side manner. These are the reason why I am making the above statement. I told Dr. Brookman, Why I was there. I had gone to my primary care physician on Friday and he told me if I am not feeling over the weekend to go to the ER. Mr. Brookman made the statement, I don't know what I can do for you or what more I can do for you. The doctor listen to my breathing but never look down my throat or check my ears or my nose. I was sent for chest x-ray where I had to walk down the hall while having a difficulty breathing.
Someone should speak to Mr. Brookman about he soft skills and bed side manner. Because I strongly believe is not the daily practice of Balyor Scott and White. Which in network for my personal insurance offer by my employer.
The professionalism of the nurses in the women’s center. Very warm, friendly and patient. Just an overall wonderful experience.
Friendly service
Every nurse had a job and accomplished it in a minimal amount of time. Total efficiency. 100% expertise, customer service, patience and be side manner.
Easy, friendly, efficient, thorough
Excellent Service!!!!
Excellent labor and delivery team! Professional and personal. 10 out of 10 would recommended for families!
Solid service
Every person I came in contact with at the Hospital was professional, pleasant and empathetic. Their number one concern was my comfort during the whole process.
Everyone at BSW was very kind to me during my surgery and my time in the hospital. Thanks!
Excellent hospital and wonderfully, warmly staffs members I had a great experience in this hospital.
Courteous staff. Punctuality
Everything!!!
I was given medication and that felt like it was about it They gave me a prescription for anxiety medication when I came in for vertigo
Servicr focus and excellent care
Patients are treated as patients and not someone who just walked in off the street to buy groceries.
Baylor Scott & White provided exceptional care with efficiency and compassion. From check-in to discharge, the staff was professional, attentive, and genuinely caring. The facility is clean, well-organized, and welcoming. Providers take time to listen and explain everything clearly. I felt respected, comfortable, and confident in the high-quality care I received.
good
Everyone was so kind and welcoming during my visit for surgery this week.
It was great / very professional people that work there
Nurses could interrupt during the night less.
Very clean and professional
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They were prompt professional, very friendly and made sure that everything was all right with me before they let me go Dr. Lee and there’s Alex were absolutely superb second time. I’ve been to this emergency room both times they made a big difference in my health. Definitely recommend you go in there. Just be aware you can’t take. They can’t take a fire ambulance there.