What our patients think of us!

I liked everything about your services! Great nurses and Dr.'s who showed they really care for their patients. Always kept me informed about their procedures to prep me for surgery and post op care was great too.

Efficiency, caring

Everyone was very friendly and seemed to like working at the facility.

The staff was very professional and friendly! I felt the care that I received was excellent!

Everyone is so amazing and helpful

I was attended to quickly. The healthcare team were courteous, friendly and supportive! Very professional!

I had an emergency appendix surgery last Tuesday, and from the moment I stepped in the hospital, the front staff was amazing. The nurse and Mrs. Mattie were so kind to my husband and me. Dr. Aaron and the surgical team were fantastic. I want to thank y'all for everything. God bless.

I was taken care of so quickly. Tests run(CT scan) transfer staff were kind and efficient. My situation was explained clearly. The doctors were great! The best experience possible.

Friendly staff, and welcoming atmosphere

Everyone I met was very friendly and helpful and my procedure went perfectly.

Very nice caring and communicate clearly and helpful

Beautiful building.

I love how friendly each staff member treated me with kindness and respect. The staff made sure I was okay and understood instructions regarding my care.

Very nice service and friendly worker

Rotten Place, no equipment for heart patient. They should closed down, as it is hazardous and harmful

They were very well organized and process driven

Exelente servicion

Great service. Everyone at check in, pre op and post op were very friendly

Great service and care!

Communication was impeccable and everybody was very friendly.

Awesome care and pain was controlled very well!!

Thankyou very much for taking so much care, pregnancy delivery nurse staff was beyond amazing they have taken great care support and everything.
Nursery staff are so sweet they helped me like anything. Just angels to save you and help you give rest. Everyone is just awesome kind and supportive during my stay. A big thankyou.

all went as planed

Personal care, and professionalism

All the doctors, nurses, and staffs were very friendly and professional!

Let's start with what went well:

The reception was wonderful. The providers were smiling and had excellent bedside manners. I didn't need to move much because a portable X-ray machine was available. I was diagnosed correctly, and I was given printed rehabilitation advice. The facility was clean, with relatively easy access.

But here's the disappointing part:

It took HOURS to get the X-ray results, in a freezing room, although we did not see many visitors that day.

The elastic bandage was put on too tightly, resulting in me calling 911 and having them take me to Centennial because I had burning pain and numbness in my foot around 2 a.m.

I was not given proper instructions about weight bearing, using the boot, and the acute phase. (I came with a boot I bought on Amazon for another reason, and they said I could keep this one, but never told me how snug it should be, if I should wear it in my sleep, if I should be using ICE, and how, etc.).

Aspirin/anticoagulants were never discussed. Pain management instructions were not clear about the quantity of meds allowed per day, spacing etc. They were also not given in print.

They never showed me my X-ray, and I had to ask to get the CD(!!!) with my X-rays (we transfer and email are available, this is 2025)

The 911 bill is not here yet, but the BSW Centennial visit already cost us $950 out of pocket to remove the elastic band that was not applied correctly. They said it's a good thing I had the CD with the X-rays with me, or they would need to X-ray my foot again!? Which means the BSW facilities are NOT communicating with one another??

So, despite being correctly diagnosed, I would not recommend this facility because of subpar levels of communication around care that resulted in a second hospital visit after a few hours. If the nurse had told me I could remove the elastic bandage if numbness or burning occurred, I would not have had to call 911 at that hour.

For people with acute trauma, you could offer printed instructions BOTH for the acute phase and the rehab, including pain management, moving around the house, and available resources to help patients move safely, like toilet risers.

You could print out the X-rays and give them to patients, AND send the images via email; a CD is not the optimal solution. Patients should be given their X-rays without having to ask for them. A printed diagnosis is NOT what the next physician will look for; they will want to see the actual X-rays to assess the situation.

Patients should be shown their X-rays, and the results should be explained to them ON the X-ray so they can better understand their condition.

Communication about care is pivotal. EVERYTHING regarding the acute care of the first few weeks must be discussed in depth. Don't toss that to the next provider because it may take 2-3 weeks until the patient can see one.

Communication between BSW facilities is also essential. Why would I need another X-ray in Centennial if I didn't have my CD with me?

Very efficient and personable.

The nurses in delivery and postpartum were just absolutely amazing.

The whole experience was pleasant. Staff very friendly. Would recommend to friends and family

Was able to be seen very quickly. The doctor, nurse and CT tech were very friendly and attentive.