Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8964 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All services were met with warm compassion and professionalism

Report a concern   February 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean, professional and kind

Report a concern   February 1, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

New, clean.
Caring. Attention by staff.

Report a concern   February 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly and efficient people who quickly attended to me.

Report a concern   February 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire experience was fantastic. The staff is above par. Everything from the check-in to the care to the checkout process Ben many medical facilities and this is by far the best I’ve ever been to.

Report a concern   February 1, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent care and very kind and professional caretakers.

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Competent, pleasant

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

EVERYTHING IS AWESOME FROM CHECK IN TO CHECK OUT!

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is very friendly

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

I did not have to wait too long to see a doctor. Everyone was friendly.

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff is very friendly and prompt.

Report a concern   January 31, 2026 — Rated 4 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Outpatient surgery rooms felt too cramped and there was zero privacy. I did not like the fact we did not have our own rooms. Additionally, the post op area was so rushed. I was very dizzy and waiting for my husband to come pick me up and I felt rushed out, despite being in a great deal of pain. Finally, there was a man (either nurse or surgeon tech) who was incredibly rude and demeaning towards me as I was waking up from anestesia. I woke up in tears because of how bad I was hurting, and I told the man I was in pain but that I’m breastfeeding so I need to be careful about what pain medication I take. His response was an abrupt “I know you’ve told me that about 8 times already”. That was an insulting response given I have absolutely no recollection of him or mentioning that to him prior.

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was so nice and helpful. Very concerned about me. It was all a great experience. The Best ER!!!!!

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I have had several procedures at this facility & each time, I have found the staff to be organized, professional and very easy to deal with. This is true of every person I have encountered throughout the facility.

It is really nice to find an organization that provides across the board great customer service.

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, efficient, beautiful facility
Everyone welcoming

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The L&D designated care team was great.
Also, top notch food. I’ve delivered at another hospital in Dallas(a leading L&D hospital) and their food was not good at all.
Thank you for having a good menu and a delicious Celebration Dinner for we moms who have just been through a lot.
The delivery rooms are warm & spacious, too.

Report a concern   January 31, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Super efficient, friendly staff, clean hospital

Report a concern   January 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Pre-op(Rachel) and post-op(Macy) nurses were very friendly and wanted the best for you. Made sure you were comfortable and pleasant to work with.

Report a concern   January 30, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very nice and caring.

Report a concern   January 30, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I received excellent care from every member of the staff. The environment was incredibly relaxing, and RN Tanner was especially helpful in keeping me calm. A fantastic team of doctors and professionals.

Report a concern   January 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Responds promptly and treats me with respect and understanding.

Report a concern   January 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Evrrything

Report a concern   January 30, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Welcoming, kind and caring health team. Facilities are very clean and aesthetically pleasing.

Report a concern   January 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Keep it up

Report a concern   January 29, 2026 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Didn’t prescribe strong enough meds to relieve the pain. After the shot I received in the visit wore off i was in pain although i had taken the ibuprofen and muscle relaxers. Had to visit my primary care physician too get the meds. Plus they were shocked on what was prescribed.

Other than that I did like the staff - they were all very nice and helpful.

Report a concern   January 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Dr. Lee has the BEST bedside manner. He listens, answers questions, truly cares and is so compassionate.

The nursing staff ensured I was taken care of, explained all procedures.

The radiology team were kind, insightful, and ensured the very best results.

The front desk staff were on point and got me seen asap.

The whole team worked like a well o I led machine. AWESOME!!! THANKS TO EVERYONE!!!

Report a concern   January 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was seen right away. Staff was very pleasant.

Report a concern   January 29, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very polite and not rushed. Very important when going through these circumstances. Thank you

Report a concern   January 28, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

That all of the nurses heard my concerns and had great teamwork

Report a concern   January 28, 2026 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

No pre-procedure communication.


Privacy Policy