based on 4541 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My experience at this emergency room was excellent. Everything was smooth, clear, and completely stress-free. I felt confident and well cared for by true professionals. The entire team deserves a 10 out of 10. Thank you very much.
received a very clear explanation of my surgery before it happened
Good folks
Probably the best overall experience I’ve ever had for any procedure. The facility is very nice, staff were amazing, and the doctor was terrific.
Great experience,
Friendly, professional staff and prompt service.
Friendly staff from the check-in receptionist to the nurses and doctors. Always with a smile and happy to make sure you are well cared for.
Everyone made me feel so welcomed.
The staff over here are very friendly and they take a very great care and gives a good support to the patient and they are very responsible regarding patient health
Everyone was friendly and efficient. Thank you for as great of a first visit as it could be.
All of the staff was friendly and helpful!
Your staff was great! I did not know that this Baylor is not a full service emergency department. That is my fault.
Very efficient and thorough
Professional staff and quality service.
Professional, through, patient, compasionate.
Check in process
Wonderful care from nurses and doctors
Amazing staff! Attentive! I felt well taken care of
Staff is amazing and very knowledgeable.
Everything, the staff was very kind, the doctors was polite and professional and everyone was clear and respectful with the instructions that they gave me
Very caring and professional!!
Friendly and very thorough
Friendly staff, efficient flow to service comfortable, waiting for family
Although I was not excited about being there for a Septoplasty, I really appreciated the structured process. Starting from check-in through check out, there was clear communication and a team of people that had my care in mind.
Nurses, on call OB, lactation, pediatric nurses & food services.
Your emergency room was vacant and I was seen right away. The staff was very friendly and respectful.
Patient Care Attributes from Check-in to the Surgical Team.
Every single thing
I really like that your team listened to all of my concerns and they were very thorough to cross off every yellow/red flag that I had. Leaving me feel heard and not ignored. They ran necessary test to reassure me everything was ok.
Jamie and Dr Lee were very professional and caring.
The facilities and staff were exceptional.