Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8964 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff are very customer focused, caring and kind.

Report a concern   January 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses are very friendly and caring, the hospital is clean and the food is good!

Report a concern   January 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I never have to wait long to be taken care of.

Report a concern   January 17, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient and friendly.

Report a concern   January 16, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The service at check-in the nurse that prepped me for surgery was awesome the anesthesiologist was great and the charge nurse in recovery was exceptional.

Report a concern   January 16, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice friendly staff with a clean atmosphere. My procedure was on time & everything ran smoothly.

Report a concern   January 16, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Kindness, punctual, clean

Report a concern   January 16, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

PROFESSIONAL AND FRIENDLY

Report a concern   January 16, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nursing staff was very welcoming and helped my put my mind at ease before a nerve wracking surgery.

Report a concern   January 16, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice and professional staff.

Report a concern   January 15, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the staff was very friendly and welcoming. From the front desk to the doctors and nurses it was a great experience with everyone.

Report a concern   January 15, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast in and out. Speedy diagnosis and medication order placed

Report a concern   January 15, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast, friendly, knowledgeable,

Report a concern   January 15, 2026 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I felt the doctor who treated me- Dr Bond- was disinterested and didn't take my complaints seriously. As such, I ended up in a different ER yesterday and am now under the care of an ENT specialist. Seems to me Dr Bond should retire. Given what I described were my issues, you'd think he'd have at least looked in my mouth, at my throat, and felt my glands- no type of exam was done at all..........

Report a concern   January 15, 2026 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

The Wi-Fi signal was really weak while we were there, so we struggled to be able to use the TVs, contact friends and family, and get work done.

Report a concern   January 15, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellence service

Report a concern   January 15, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and staff were incredible. The food was great.

Report a concern   January 15, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very good

Report a concern   January 14, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff of the imaging department were fantastic! Very patient oriented and caring.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone went out of their way to help. I was so impressed. The Medtronic people were late, and the office staff kept me updated. Great experience.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was great from the front desk to the nurses and MD. Doctor actually listened to my concerns and that is hard to come by these days unfortunately.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff (doctors, nurses, registration group, everyone) were kind, compassionate, and helpful. The facility was clean and well-stocked. A number of comfort items (for example, warm blankets, small snacks in the recovery room, etc.) were available. I needed an ultrasound-guided IV, and the person who did that arrived very promptly as soon as I got there. There was also a lot of attentiveness to both my needs and my comfort. A good experience overall.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nursing staff in pre-op and PACU were AMAZING!!! They listened and cared for me as a patient but more importantly as a person. Even though my surgery was nearly 3 hours late, the nurses still made the visit there worth it. Your front desk staff is also great and made the check in process smooth and easy.

Report a concern   January 14, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I appreciated everyone's kindness and felt reassured that they would do everything to take care of me.

Report a concern   January 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff, clean and welcoming facilities.

Report a concern   January 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly staff
Thorough
Clean facility

Report a concern   January 13, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and efficient

Report a concern   January 12, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone that took care of me made it a wonderful experience. I loved all the postpartum nurses, the nursery nurses, the techs who took my vitals, the dine in room service people, the anesthesiologist, and labor and delivery nurses were honestly the best. I could not be more grateful to have been taken care of by them.

Report a concern   January 12, 2026 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were amazing. Everything was amazing. I’m very thankful for the on call Obgyn, since things progressed so incredibly quickly my on was a few mins after delivery.

Report a concern   January 11, 2026 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was very friendly and helpful


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