based on 8339 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone that helped me get ready for my procedure was wonderful and caring All people in recovery room were right there for me. Every doctor and nurse I came in contact with were caring and most helpful. Was very impressed with care I received
Close to where I live
From beginning to end, my experience was top notch and seamless. This includes checking in, being discharged, and everything in between. The staff was kind and attentive. I would certainly recommend Baylor Scott & White Medical Center.
Staff was very professional and hospital facilities are excellent.
Everything
Very Friendly and knowledgeable
The care & professionalism of absolutely everyone. The person that was there for me was treated so lovingly. That was so important!
Kind and professional staff that care about patients
Warm reception, responsible and professional staff. I love the warmth and welcoming nature of the facility.
Excellent service and staff very professional people
Quick sign in process. Quick service
First night nurse broke sterile field, stuck me more times than necessary because she forgot to draw labs/wasnt paying attention, and just didn’t start the experience off well at all. We didn’t have confidence in her abilities. The day nurse and charge nurse in L&D the day I delivered were angels and if not for them, I probably would rate the overall experience a 3 or so. Postpartum-I’d hit the call light and it would malfunction so I’d never be brought what I asked for and had to hit again. (Could see on the wall where the call box said it wasn’t working and that I needed to physically phone call the front desk). Every time someone answered the call light, they sounded annoyed. I get it also being in healthcare that it’s exhausting but you don’t show that to patients. Wait time for nurses in PP was very long. Would’ve been fine if I knew that and it was the expectation but it could be nearly an hour at times. It was a fitful night one night and finally my husband and baby fell asleep and the night nurse comes in being very loud and wanting to go over discharge instructions at midnight! She had the audacity to say the baby wont wake up if we are talking. The postpartum experience as a whole was incredibly underwhelming.
Always professional, caring and friendly Physicians and staff.
Everyone was very friendly, helpful and they got me in and out very fast.
Very informative and easy to navigate
Caring and listening
Friendly people are there to serve you in all your needs!
Very kind nurses and food was also excellent
Very professional and polite from checking in to the release from the hospital.
I like the fact that upon entering, I was greeted and given a beeper. Even though it was busy with people checking in, I felt seen and welcomed. I did not have to stand in a line but wait for the beeper to go off to go up to the counter to check in. I also liked that my husband kept the beeper and was notified when my procedure was over. Great customer service!
You are so kind and patient-focused. Every doctor, nurse, technologist, and receptionist I interfaced with was very focused on diagnosing and meeting my immediate needs. I know that medical professionals often work long 12 to 16 hour shifts and yet everyone made me feel as if I was the only patient at the hospital.
Prompt, peofessional competant care.
Service
Just didn't get much hel
All the staff are very friendly
The nurses when I was admitted had a hard time getting my IV started. Three different nurses tried 7-8 different times. I almost passed out from all of the attempts. Possibly more training on starting IVs would be good.
After surgery, recovery nurse who took care of me asked if I was having cramps at surgery site - when I said yes, without asking the severity of the pain, she injected a morphine shot which gave severe dizziness and nausea, I ended up bed ridden and vomiting at home. I don't believe that was an appropriate action taken and do not trust myself at this facility being taken care of by someone who should have known better.
the friendly people and the quick service
everything
Quality providers and good communication.