based on 4241 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
September 20, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Extremely attentive, caring, and thorough...the way an ER should be in the event of an emergency...thank you very much!
The staff is friendly and helpful
Easy sign in and sign out. Very polite and personable staff. Nursing staff knew what they were doing and did it efficiently. Hospital is beautiful and convenient to all departments especially since having an escort. Thank you for a nice visit.
September 19, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Thank you for the great service.
Well organized, clean, and comfortable. Staff very professional and friendly:
Professional and friendly service! Well done!
Excellent 👍
Professional, warm, friendly, clean, good skills, good cafeteria, and comfortable furniture and beds.
I had scheduled surgery at the hospital. Front desk lady was very nice. All the paperwork was done smoothly. Everything was done on time. Nurses and Drs. Explained everything well.
The hospital staff was unbelievable! We have never had such wonderful service! Clean facilities and professional and friendly staff. My husband and I were very impressed.
Very efficient, friendly and clean.
Very efficient, kind and caring staff at every step of care.
The nursing staff was amazing. They really advocated for me regarding pain and they sent me home with a cute card signed by all the front desk and nursing folks who helped me. It was a nice touch. My two family members got a 1/2 off coupon for the hospital cafeteria, which they said was surprisingly good. Post-op, the staff was ready with ice chips and snacks. I even got a call from the hospital today checking on me. Great service. 5⭐️
Doctors and nurses are very caring.
I had my first baby in 2022 in this hospital and we had great experience. So we picked the same hospital again now in 2025. The nurses in delivery and labor were great, they were very patient, compassionate and made me very comfortable during my stay.
They were great at keeping me updated on my baby status and took great post delivery care for me. My husband and me loved the food options and the celebration dinner was great.
I was able to rest happily during the nights after my c section as nursery took care of my baby.
I would like to mention nurses Mari cov and Misty who were great and very supportive during my delivery and post delivery stay.
The facility is very nice, everyone very friendly, treated well. The only complaint I have is the one and one half hour early arrival, and then telling me possibly another two hour wait. However that could have been a Dr backup problem. Overall, very satisfied !
The staff was caring and friendly.
Efficiency, Professionalism, Cleanliness and Friendliness a caring attitude overall a good experience I would highly recommend Baylor Scott and White Medical Center, Frisco.
Everything so far during our first 3 months. In every clinic the staffs have been courteous, professionally knowledgeable, and very efficient without losing sight of the patient's humanity.
Very organized.
September 17, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very friendly people from reception to nurses to Dr. Dr. knew immediately what needed to be done.
Everything from checking in, to the Nursing staff, everyone was very professional, and Nurse summer explained everything well.
Staff are super nice, friendly and helpful
Friendly staff, from front desk to nurses
The Staff was wonderful as always! My wife trained most of the nurses! She retired and enjoying being a grandmother. Everyone was there to take care of me.
Thank you !!
Tony Last name removed
Easy friendly check in by front desk. Large comfortable waiting area with coffee. Medical team & Dr. Cylde Collin for my colonoscopy was through, kind & I felt well taken care of.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Everyone working in this ER was wonderful!
Great staff, very efficient and welcoming. Recommend.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Responsiveness and the staff are always courteous, caring and friendly. I won’t use any other hospital for this reason.
The hospital is inviting
Everyone that I saw starting at the front desk,
Prep room, operating room
and discharge —all great