based on 4374 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was very friendly and seemed quite efficient.
Easy and efficient check-in. Nurse was very informative and empathetic.
Fantastic.
Kind and immediate response.
Faith in registration made it so easy to check in and Diane and Beau are amazing nurses. Dr Lee took fabulous care of me as well!!!
Everyone is very friendly and nice
Everything schedule ....all personnel very professional
It took time to get the discharge papers and I had to wait for quite some time even though there weren't any complications.
The thoroughness and staff professionalism and level of care.
Very prompt and efficient check in and treatment. That is the key to any hospital or emergency room. Do you have to wait forever, or can you get in quickly? With efficient processes with up-to-date technology, with enough staffing to get treated quickly and fairly. Baylor Scott and White did that exceedingly well.
The nurses & Dr. Vu were amazing and attentive!!!!
Very friendly and helpful staff and nurses
Seen within 30 minutes of arrival
Not crowded. Good customer service at front desk. Good care.
Everyone seemed to love their job and was 100% competent. They showed a true interest from the front desk on
Well organized
Easy check in
Friendly
Knowledgeable
Adequate parking
Great doctors
Kind and efficient.
The people there, from the receptionists to the nurses, aides and doctors were all helpful, cheerful and efficient. They made what is generally an unpleasant experience bearable.
the pain is gone
The nursing team is the absolute best!! They are knowledgeable and very kind.
Baylor Frisco is my facility of choice. The lobby is clean and comfortable-- important since on this visit I had to have a driver, who would wait in the lobby. My nurse was exceptional-- competent and compassionate. I have very difficult veins, and he was very skilled, getting the catheter in one try-- and in my hand no less. This visit was for a colonoscopy, so needless to say I felt like crap (pun intended) but every single person was patient and kind, making things as easy as possible for me as a patient. They explained things clearly and proactively asked if I had any questions or concerns with which they could assist. Everything operates smoothly, and professionally but there is still a nice human factor to the way things are done.
Nurses have been super helpful and came right away when I had questions
Very capable and professional
Excellent attention and care, made me feel good and save.
Wonderful staff and outstanding services
Everyone at the BSW ER was extremely friendly and helpful. I was checked in swiftly and seen immediately.
Good people, amazing processing, great procedures: The surgical team all introduced themselves, asked if I had any questions. All medical information verified and documented multiple times. Most of the painful parts of the operation were accomplished while I was under general anesthesia. Nice touch!
My mouth, jaw, and tongue are still a little achy for whatever was used as a CPAP substitute. Not enough to take a pill for it... but enough to know some kind of trauma was introduced to my mouth and throat.
Calming, reassuring "5-Star hotel-like" waiting area. It was a very good experience!
Staff was courteous and knowledgeable.
Super service
Everyone at urgent care is so nice to work with. Very friendly and service oriented.