based on 8964 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Made me feel valued as a patient
The team was great
Everything went very smooth from arrival till after surgery! Nurses were great and really did a great job of taking care of me! Very appreciative of them and the entire staff there!
Everything went on schedule and thoroughly. I appreciate all of you ❤️
Very convenient and caring.
All the doctors and nurses in delivery, post partum, and nursery that we interacted with were wonderful. Uzi especially - she was our delivery nurse and she was amazing - patient, kind, compassionate. She also came by post partum on her second shift to check in on me and my daughter.
Beautiful clean bright environment throughout and awesome, caring professionals.
Friendly service
Wait time between X-rays and results
Amazing service that made me feel very comfortable
Clean, friendly, efficient
This is first time over ever not be able to feel the IV in my hand the staff was nice and professional very kind to me they were very responsive to my needs
The place is nice and clean. Nurses, attendants were all very nice.
The feeling of being cared for and the feeling of actually having someone hear your concerns and not dismiss your concerns. Everyone was extremely kind I want to personally think Donyal Scott, Walter, Catherine, Kristen Tanner, and Dr. West, as well as the young lady at the front admissions desk, who checked me in. The entire experience felt very close and pleasant.
Friendly staff and professional.
Everything
I was asked what pharmacy I use, then was ignored, and the nurse chose another pharmacy. They made their selected pharmacy sound important by stating that it was open during the early morning hours when they were in the hospital. Upon discharge, they said I could pick up my prescription later, so now that it doesn't sound pressing to pick it up right away, I asked if I could have it changed to my preferred pharmacy, and the nurse again said it doesn't matter. This may not affect the hospital or staff, but it matters to the patient.
Another thing I was not happy with was the way the plastic needle was removed from my arm. I am not afraid of needles, though I was not happy that the needle was removed like they were snapping beans, asparagus. It was removed by bending it out. I saw the item bent into a 90-degree angle til the plastic 'popped' out in a quick movement. I rarely bruise, and I did get a bruise from this.
The same male nurse did both of these.
Nursing staff was amazing and facilities felt nice and spacious.
the waiting room was great for my wife. The staff was excellent and made extra effort to made the best of my situation.
Everyone was friendly and knowledgeable.
Comfortable surroundings and caring staff.
Fast and comprehensive
. Better communication in notifying patients of surgery delay - spent a total of 12 hours for a day surgery
. Consistent friendly nurses - 1/3 of my nurses was helpful and kind
. A follow up from the anesthesiologist would have been nice when the nurse reached out about a concern that it took over 3 hours to wake up after surgery - never received communication
. Being environmentally conscious by offering biodegradable utensils, cups, and paper goods in the cafeteria and how you provide water to your patients - omit styrofoam and knowing the health risks
. Receiving a follow up after surgery would have been nice
In the same building as I work
From the first moment we walked in the door to walking out we could have received better attention and care. Every employee from the doctor to the support staff could not have been more attentive and focused on my care.
I had incredible service and care from start to finish. My RNs were fantastic, I felt completely taken care of. It was the best medical experience I’ve had.
Friendly and knowledgeable staff.
I felt like the first 24 hours in post partum I was treated as a black and white manual with no thought to what could be going on outside the black and white box. My pain was not managed despite multiple attempts to explain as well as my husband advocating for me. Being treated like “everyone else” doesn’t work for each individual patient and it made for a horrible first few days until we got further/higher up individuals involved.
It’s very clean, the waiting area is comfortable, and the nursing staff is usually on top of it
Dr Lam Le was friendly and very professional.