based on 4126 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is so polite friendly and genuinely care about their patients
Everything, super empathetic nurses in L&D, postpartum and pediatric. They take care of you so selflessly.
Very friendly, very respectful, very knowledgeable to all my questions and concerns, I felt very secure.
Everyone was very diligent, timely and or professional.
Other than waiting for test results, very quick service upon arrival and getting to se the doctor. Entire staff of doctors and nurses very courteous and enjoyable to converse with.
Everyone was so very kind.
Everyone really cared.
In the surgery center the nurses were not very good at doing the IVs - too many failed injections
Great experience. The doctor actually explained my spinal conditions better then any orthopedic or other doctor has ever done
Very nice and friendly staff. They were very helpful with any questions I had
Jill, Inge, Lexi, and Colea P. all signed my card and were wonderful! Everyone was pleasant, friendly, reassuring, attentive, and welcoming - from the front desk ladies where we checked in to the lady who wheeled me out to my car - everyone!
Everyone was delightful to deal with and very competent. I would definitely use again.
Very professional and always call to check up on you
Very professional and personal.
The staff is incredible!
Nursing staff and doctors
I appreciate BSW Urgent Care because I was seen by a doctor quickly, treated with respect, given x-rays on site, and released in reasonable time. I recommend this office if you can not be seen by your Primary Care doctor within a day or two.
Very friendly, helpful, and informative.
The surgical staff were excellent. They were friendly and took great care of me.
Always good care
Treatment by Robert & Dr Kara were excellent.
The doctor sent me home and the next day I WA sin emergency surgery. He did not listen or take necessary action steps
I like the petient care from the nurses.
Very minimal wait time. Terrific staff during my visit.
The care is awesome. We are taken care immediately and everyone is very kind and caring
My ep
The doctor had nice bedside manners and all of the staff cordial.
We had a very smooth and positive experience from Labor & Delivery to Postpartum at Baylor Scott & White in Frisco. The care we received throughout was exceptional.
However, we did encounter some confusion with the induction scheduling process. Communication with the scheduler (Diane/Diana) was unclear, and we would have appreciated knowing our check-in time at least 48 hours in advance. I had to call multiple times and leave voicemails the day before to get a response. When we finally connected, the explanation was helpful but came across as somewhat curt, which added stress during an already anxious time.
That said, once we arrived at Labor & Delivery, our experience improved significantly. Nurses AnnaClaire, Annabelle, and especially Christina were incredibly kind, professional, and patient. They explained every step of the process thoroughly, which helped me feel at ease and well cared for. Dr. Bradley provided a seamless experience — she is so kind, attentive, and skilled. I would absolutely recommend her to friends and family.
The Postpartum and Nursery teams were also outstanding — very detail-oriented and attentive. Even the food exceeded our expectations!
We would definitely choose Baylor Scott & White at Frisco again for future deliveries. Thank you to the amazing team for making such a special experience even better.
The kindness and consideration I received from the front desk/check-in team and the nurses and doctors was amazing and greatly appreciated! They got me checked-in, diagnosed, and medicine prescribed in a timely and efficient manner. Great people and great care!
Bob in radiology did great