based on 1661 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was friendly. No waiting time.
The reception staff, nursing staff & radiology tech were all wonderful . However, I felt totally dismissed by the doctor. I’d had an ESI a few days before & I was experiencing an intense headache with vision loss & ringing in ears. I contacted the Dr that did the ESI & she told me to go to ER & even gave me her cell number to give to ER doctor.
ER doctor examined me, said I wouldn’t have a reaction to an ESI 3 days after the shot. Gave me zofran & morphine, offered a CT. I asked her to please call the doctor that did the ESI. A couple of minutes later a CT tech came in to take me for CT. After the CT I was given instructions for nausea & ‘common’ headache & sent home.
Two days later I was no better. Went to my primary care physician who immediately sent me to a different ER & they clearly stated that I could have a spinal headache with spinal fluid leak & might need blood patch.
Very unhappy that the Baylor Frisco ER dismissed me after I continued to try to advocate for myself.
I’ve always been very loyal to Baylor healthcare system, but that is coming to an immediate end after that ER visit, which is really sad that one physician ruined it while everyone else I came in contact with was exceptionally friendly & professional.
The staff was so wonderful. Everyone I has contact with was awesome and concerned. It was a great first time going to a ER experience.
Very attentive, caring, and polite. They are very fast at diagnosing your ailments and great at getting you in and out.
Doctor and nurses
Thorough, clear, & supportive. Very knowledgeable
I felt like home
Staff was very helpful, personable and professional. The facility is new and very clean.
Personalized care and friendly, knowledgeable physicians and nurses. Staff made you feel welcome and the check in process was easy.
Everyone I dealt with from the front desk staff, pre-op nurses, post-op nurses, anesthesiologists to Dr Burleson were great. Professional, compassionate and reassuring.
Comfortable waiting area before taken back for surgery. Beepers to let you know when they are ready for you to check in and be taken back. Left with my husband so they could beep him. I was out most of the time but the pre surgery team was very good at informing us of what to expect.
Very Good
Staff was very thorough with medical questions and care. Staff was friendly and thoughtful.
The whole registration process was straight forward and efficient. The staff was welcoming and very good about keeping us updated on status and timelines. The facility is top-notch as well.
Staff attention, kindness and professionalism. The rooms are spotless and organized.
All the staff are friendly and kind.
Amazing nurses and staff. Very nice facility.
Doctor and nurses were all great!
Everyone was wonderful. From when we first checked in, until Gretchen, RN wheeled us out, the entire process was seamless. Everyone was caring and kind.
Service was very disappointing
Cleanliness of the facility and interaction with staff is always most important to me. Everyone was so nice from the staff checking me in, to my surgical nurse Tanner, and mostly my night nurse Katie Meeks. I had a rough night managing pain and getting adjusted but she was with me all the way.
I was cared for and all staff were attentive. My experience coming out of Anastasia was rocky but staff was there to make sure I was ok.
Easy check in process, didn't have to wait long to get called back for surgery prep.
Very professional and super friendly staff, no matter the role. Everyone there made this stressful situation (gallbladder surgery) non-stressful. I am very grateful for everyone involved.
Kevin is the best
Prompt, efficient, and friendly
From beginning to end… the nurses, doctors and facility was top notch. Very professional, thorough, welcoming and kind. The process was easy from check in to check out.
The nursing staff were all amazing, attentive, patient and informative anytime I had questions. My entire birthing experience was talked through and smooth even in post partum. The room service is very nice and the food is very good!!
I would absolutely recommend this hospital :)
Doctor unfortunately came in literally touch my stomach and said go to the nearest ER, which I did and was doubled billed after advising me I would not be billed.
The staff was great throughout our stay.