based on 2497 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Close to home
we loved all of our nurses! they are what make the hospital so great! Jenna and Amy in L&D, Kylie in NBN and Shy in NICU are some of the best nurses i’ve seen!
Upon arrival the front desk ladies were very quick to get us in, didn’t even have time to sit in the lobby, as we walked back the dr and two nurses were waiting for me. I was so thankful for this because I had come from another hospital where doctors and nurse were not communicating and I was in so much pain z I had explained why I was there and what test had already been conducted, while I was talking the got my iv hooked up and pain meds in me and made me feel so comfortable. I was in there for almost 4 hours and they got me on my way home with pain meds, antibiotics and instructions. I was at the other hospital over 24hours with hardly and work up and people not communicating at allPhone number removed00% I recommend coming here!!!
Prompt professional treatment.
Friendliness of the staff.
The staff and facility are always great. I have only received the best care there.
If they can't help you, they should tell you up front and not waste your time.
The nurses and everyone that came in contact with me was just very kind and considerate. They had to call in a therapist that was 1 hour away and he also was very kind and understanding.
From the moment I arrived until I left, each and every person was friendly, kind, compassionate and professional. I was welcomed warmly and treated with respect throughout my stay by each team member. The facilities are gorgeous, comfortable and provide a relaxing space for patients and guests. And the cafeteria food and staff and beyond excellent as well. If you need to go to a hospital or medical facility, this is the one to choose!!!
Easy prompt checking process. Friendly staff. I and out quickly. Was disappointed that I had to AGAIN list all meds. Spent 45m on the phone with agent earlier to list these.WHY DO THIS AGAIN??. Dr should forward this info to hospital
Amber was amazing and very nice and very helpful. She deserves the praise for caring for her patients! The lady older lady at the front desk was pushy and slow checking in and out. Overall I had a great visit.
Very well thought our service system
From start to finish, everyone was very professional and friendly. Focusing on my concerns or questions and making me feel very comfortable.
Very good experience.
People at the front desk, exceptional!
Prep nurse, exceptional!
Anesthesiologist, exceptional!
Surgical room anesthesiologist, exceptional
Dr. Burleson, the very best
Recovery nurse, exceptional
Overall, realizing the procedure,( colonoscopy)
Everyone was very friendly and professional !!!!
Everyone at the facility was so friendly and pleasant.
All nurses I dealt with were wonderful! Tanner in preop, Rachel in post op, Melissa, Cynthia, and Devon in my room were great!! The food is actually really good too! I didn’t have to wait long if I pushed the nurses button. They also made sure I wasn’t in pain
All the staff were professional, knowledgeable and courteous.
We were waiting on quick.
Everyone was very professional.
Very good bed side manners
Had a great experience with all nurses and especially the doctor. Dr Taylor was great along with the nurses that watched over me with all kindness.
The hospital was very clean and quiet. Everyone was so friendly and helpful.
Caring, passionate, clarity, responsive.
Thank you! Your staff and process at the BSW Warren location in Frisco is very well organized and trained.
Everyone took very good care of me and made sure i was fully aware of the services and bill! Amazing staff!!
I liked your process from the time I entered the doors of the clinic. All the nurses staff and doctors were excellent. certain registration staff need further training.
Excellent facilities and excellent staff!
on 1/29/2026 I attended the emergency .room at Baylor Frisco on warren the staff was outstanding particularly penny the RN on duty. She was helpful courteous and attentive to the problem . She gets an A+++
I had a great experience thanks to the nursing team. Summer, in particular, went above and beyond to make sure I was comfortable and informed throughout my visit.
Everything from starts to finish was very professional.
Staff was friendly and assistance was good
Nurses nice and knowledgeable