based on 9452 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
September 12, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very knowledgeable personnel, timeliness, attention to details, caringm.
September 11, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Personable and professional
The staff were friendly and professional from the Reception Area through discharge.
The nurses listed below were outstanding.
On 9/10/26, Day Surgery, Wendy RN - Pre-Op 7:30 AM Arrival
Taylour RN - During Procedure
Taylor RN - Post-OP
Patient: Name removed
Keely Margaret Voytovich, MD
Exceptional Physician
Everyone from check in to check out was super!
September 11, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Everyone was very nice and the doctor was exceptional!
Very clean and comfortable, staff was amazing from check in through check out.
All the staff were professional helpful friendly
Comfortable
nice, clean, and friendly
September 11, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Everyone was nice
September 11, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
people were very informative on what steps they were doing.
September 10, 2026 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
I think this place cannot be called a medical emergency room with basic medical equipment, and I think it can only be called a delivery room, maybe that hospital
I'd like the professionalism and communication that began when I checked in at the front desk, carry through with my pre-op nurse and anesthesiologist, Dr Howard the surgeon who worked on my shoulder and Amanda. The post-op group was also just as fantastic and listen to me about any discomfort I was having or there was nausea or pain and really took care of me.
My husband enjoyed the relax open atmosphere while waiting for my surgery to be completed and it gave him the opportunity to work on emails and calls for his job.
5 star service from everyone valet parking to doctors to the nurses to the anesthesiologist to the transporters everything was top-notch if you have the chance to have surgery or need anything from this facility I highly recommend it.
They put the patients first and in today's medicine that is sometimes hard to do and they excel at it!!!
The facility is amazing and everyone was so nice and helpful! 😁
Went in for a a infection from a catheter and for a seizure the main doctor refused to answer any questions and did not want for me to ask any questions. Refused to get a urine sample to tell me about the infection he only had removed the catheter and did not do any imaging or help manage the pain. He did not care that I had a seizure and wouldn't evaluate me at all. Rushed me out of the hospital without answering any questions and left me in severe pain. I would never go back to this hospital. I had to go get evaluated somewhere else after for my seizure and to see about the severe infection. The doctors where extremely rude.
Great! Tha nurses, the techs, the doctors, everybody, just great.
Due to construction around the Emergency entrance it was confusing and unclear where to park or drop.
The nurses were so kind and helpful, and the facility was so clean and nice!!!!!
Good n courteous service. Waiting time.
service is good
The pre admit was very smooth and professionally handled. My pre op nurse Wendy was very thorough and nice. Yet the nurse who started my IV was also my post op nurse was not very professional
When she started my IV, she had her long colored hair down and she also used her gloved hand to flip her long hair back them used her same gloved hand to start IV on me. Her hair was so long, it almost touch my hand. During post op, I was shivering really bad and I kept saying that I couldn’t relax. I heard a male voice kept saying she is shivering. I didnt know what my post op nurse was doing. It took her a while to put a warm blanket on me. Once I settle down, I noticed the curtain was not closed and I could see clearly a male patient across the hallway. I asked the nurse to please close the curtain. She did it first but later left the curtain opened again. The incident left me very uncomfortable. I felt like I was exposed.
Our stay was truly amazing the care we received was better than we could’ve imagined and hope to be back for every delivery!
BSW is the best and I only use services at a BSW location.
Everyone I came into contact with were friendly and professional. The facilities are clean.
Everyone was very kind!
Professionalism, organization, personalization, punctuality. I felt safe!!
Every person I encountered was very friendly and professional. It all went pretty smoothly, even if just a little bit behind schedule, but that is to be expected at times. As far as routine colonoscopies go, I was very pleased with everything.
Everybody was really friendly and willing to help
Great people, facility, and services!
Great care and great personnel.
easy to get service, helpful and friendly staff, nurses, doctor....thank you