What our patients think of us!

all the staff was absolutely incredible for my birth experience! i have nothing but amazing things to say!

I read reviews where they don’t treat all the patients fair. I told the doctor my condition and symptoms and medical history and was not given a blood draw to check my levels or even an IV I’m sure I have an infection he was very dismissive and acted like I was faking why would I fake feeling ill at my age. I feel if you don’t look rich staff at this hospital treats you bad. I even waved at the young lady at the desk near the exit and she just looked at me like she was insulted I waved at her. Very unfriendly snobbish staff

Attentive staff starting at the reception. Barely wait time. Doctor and nurse provided all the information in a simple way and let me ask questions I had.

Dr.’s bedside manner was horrible

The whole entire staff from the security guards to the nurses, to the doctors, to the techs, to the dining room service, to the people that maintained the rooms clean! GREATLY appreciate how everyone made our hospital stay smooth! Very courteous and friendly environment! Thank you!

Well staffed and thorough and professional

Professional and friendly staff. Great medical services.

Thel staff was friendly and helpful and got me thru the emergency.

Everyone was very kind. The wait was never very long. Beautiful facility.

wonderful people -- delicious food -- wish they did DoorDash!

The entire experience!! Dr. Sandhu was great as were all of the other medical professionals.

Very nice and caring nurses. Thank you so much for taking care of me and my baby

I saw Dr. Charles Dryden Jr. I told him I had RVR AFIB and needed to know if I had COVID or the Flu. He practically scolded me for not getting a test at CVS and testing myself. He never took out his stethoscope, never listened to my heart or my lungs. He walked in with a big smile laughing and said “congratulations you have COVID!” He thought it was funny that a high risk heart patient had COVID. He did not do a chest x ray, blood work, or give me a prescription to keep me from getting pneumonia. When I asked how to treat it, he told me to take Motrin or Advil and a decongestant. I told him I was on blood thinners and could not take anything except Tylenol. He then changed the treatment to Tylenol.

My doctor told me NEVER to go to that ER and sent me to Presbyterian Plano where I received appropriate care.

I found Dr. Dryden to be uncaring and negligent. He seemed to get pleasure from my illness.

Organized, efficient, friendly

Every caregiver showed professionalism, kindness and most importantly-compassion. Thank you for taking such good care of me during my stay.

Very kind staff, who took care of me

The admin and nurse staff were great...however Dr. Dryden should not be working in ER. He saw me for 20 secs prior to my sonogram to check for a blood clot and didn't check my knee for any other trama. I had blisters that needed checking and I told him that as he walked by my room, but he never did. After the sonogram he never returned to explain the results or provide any further guidance. The nurse came in and prepared me for discharge at which time I learned there was no clot. I never saw him again. The ER lobby was empty so I don't think he was too busy. Bad experience for a person in lots of pain.

The friendliness and professionalism of the staff was over the top. I felt at ease from start to finish. The facility was also very clean.

The nurses were very confident and friendly

Promptness, good courtesy, the nurses and Doctors are great relative to service deliveries.

Easy

Beautiful facility, everyone very nice. Procedure went really smooth. Nurse that did IV was great.

The caliber of professionals and the bedside manner of all nurses and physicians

Everyone was very nice and seemed to enjoy working there. Took good care of me.

Feels more like a hotel than a medical facility. It's clean and the staff is amazing.

Great people

Wonderful!! From the time you check in until you leave, EVERYONE is amazing!

Everyone was very kind, friendly, professional, and very knowledgeable and helpful. Would definitely recommend.

Very clean & professional. Everything went smoothly & everyone was super nice and polite. I would definitely recommend and go there again.

The team that treated me was excellent- Dr . Sandhu, RN Chessy and her peers. Right from when I walked into the door of the clinic, I was treated like Royalty. Thank you to the entire staff. I had a wonderful experience and will recommend as much people as I can to your clinic.