Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 9447 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Professional, helpful,friendly. My third time to need their help. Don't want see them them again, but if I need to, they are number one on my go to list.

Report a concern   January 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurse staff
ER doctors and nurses

Report a concern   January 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing staff

Report a concern   January 21, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The post operative care was great.

Report a concern   January 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were superb, both in demeanor and skill (e.g. putting the IV in for someone who usually has problems with it). Very patient with my questions, and very friendly.

Report a concern   January 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The nursing and check in staff were all great! The ER nurse Beau was with me most
Of the time and did a wonderful job.

Report a concern   January 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff at entrance very helpful and efficient
Everyone is friendly snd competent

Report a concern   January 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Personal care from the front desk to discharge.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Dr Knoll scheduled me there

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Friendly, welcoming, efficient. Treated with courtesy and professionalism.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Working with cost of treatment, nurses seem to care, nurse calling in person to discuss health history and NOT making me do it in line. It's helpful to be able to talk to a nurse in person about questions for my upcoming procedure.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Courteous, to the point

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

They defiantly took care of me and made sure I was ok. Nurses,Dr and assistance were very helpful. Defiantly recommend this hospital.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very caring staff

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The whole experience was great from check in to checkout. Everyone was very friendly and helpful throughout the procedure.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything. Matt, Tony. and Paul were fabulous and so personable. I was well taken care of. The ER doctor came in immediately. Answered all my questions.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful staff!! Very kind and caring, explained everything they were doing before surgery and why they were doing it. Just a great experience

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every employee I encountered was professional and personable.

Report a concern   January 20, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, competent, compassionate service.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very impressed with the staff. Everyone was so friendly, caring, & attentive.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

All the staff are so professional and friendly

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility. Received individual attention. Employees seemed happy, comfortable and knowledgeable, which makes a better customer experience. Waiting area was warm and inviting.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was absolutely GREAT!

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facilities. Kept well informed, friendly staff and medical professionals.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized

Report a concern   January 19, 2023 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Did not show my xray

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was attentive. I didn't experience any issues outside of trying to get labs... and that was resolved.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything: the staff is great, keep family informed about status of patient. They thank me for trusting my care to them. Staff that worked on me signed a card for me. Dr Douthit prayed for me with my family.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the staff were great!!

Report a concern   January 19, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency, professionalism, organizational excellence and wonderful, caring staff!


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