based on 4610 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, efficient, Dr Beddy had great bedside manner, rest of staff was nice and friendly.
Friendly staff and they will inform you of ow long you are likely to be waiting
I was seen promptly after checking in. The staff all around was friendly. The nurses showed concern for my well being and I am feeling better with the medication.
The staff greeted me upon arrival and was very prepared for my arrival. Check-in was efficient and the waiting room was spectacular. I wouldn't normally mention that but it was so warm and comfy!! Every nurse or assistant introduced themselves and was kind, friendly, and very good at their jobs. The facility was clean and I felt my privacy was respected.
The nurse who saw me in the labor and delivery in the midnight was rude.
The staff is so friendly! They take great care of me so I’m in and out quickly.
Everyone was very professional and treated me with exceptional care
Staff were great! Great Doctor! I was also able to walk back pretty fast and get tested! If I ever need to go to an er again this will be the one!
Convenient
Short wait time
start to finish , excellent
nurses are very nice and professional. Food are very good as well
We had a bad experience at the location in Plano where my husband spent six days with kidney stone. When discharged he needed X-ray and day surgery and we’re sent to Frisco location by doctor where they had state of the art of what he would need. I would recommend it to everyone if needing a great hospital.
There was no waiting. I was seen immediately which was welcomed as I was in significant pain.
The staff. Everyone is very nice.
Everyone is always friendly and respectful
Everything was well coordinated and everyone I encountered was extremely kind and thoughtful.
Great welcome, instructions and service!
Very friendly and attentive. I was very well taken care of by surgeon, anesthesiologist and nurses
Nothing but my vitals were taken. No Covid test, no nothing now I’m still in the blind of knowing what’s actually wrong with me!
The staff was truly fantastic.
Very friendly
The nurses and doctors were fantastic!!
Dr. Arai and the team at the emergency room were attentive to my medical needs and diagnosed the infection that was causing the ongoing concern.
A special thanks to Dr. Arai who seems very talented at what he does.
Thank you!
From Front Desk throughout Baylor Frisco, everyone is there to keep you up-to-date on the patient you are there with! Plus everyone is so friendly and helpful!
When you first walk in, you feel as though you are at an upscale resort!
Fast service no wait time
Great facility and staff. Took excellent care of me.
Staff was very nice.
Wait time to get in was manageable.
Friendly service. The whole staff seems to greatly care about your condition and assisting you as necessary.
When I arrived the ER, I was equipped with my symptoms captured in my phone notes. When I tried to give my symptoms to the Dr. He dismissed me by calling me “sweetie” and diagnosed me with anxiety after being in the room less than a minute. I was given “pain” meds that completely and immediately knocked me out where I wasn’t able to communicate or ask questions. I was then sent home. No CT Scan, no MRI… just too much narcotic and a lazy “diagnosis” of anxiety.
I was experiencing MIGRAINES. I was not ok to be released to go home. I needed more attentiveness to my symptoms and a Dr who wasn’t dismissive. I would NEVER return to this hospital and I plan to file a formal complaint against the ER doctor immediately.
Caring and availability