based on 2601 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything.
Exceptional experience from start to finish
Really liked the front office girl
Everything everybody was very nice and very very polite and made sure we had everything we needed before my surgery
Efficient and friendly
Professional and caring staff.
Very personal and friendly staff, great care and attention
Perfect
Professionalism but friendly
The emergency room physician failed to address my concerns of cancer. Only basic lab tests, an xray and ultrasound were done. None of my results are in the portal. I have no access to anything that was done that night.
Very professional, clean, and good meal plans.
I never received any samples/ supplies from hospital for baby. It would be great for a new parents to get normally a samples kit and it is done by all the reputed hospitals. It is very very cheap to hear from hospital that what ever you have left take it from there from baby crib it’s is not much a shampoo and few left dipera.
Quick and well cared for.
The team was very professional and kind
Baylor Urgent Care at the Star is a lifesaver!! From start to finish it was so easy & fast! Clean & so professional, I am so thankful Frisco has this urgent care center that takes most insurances including Medicare.
All the kindness also patients
We were frustrated by the communication surrounding the need to supplement with formula: we were not given the opportunity to pump first (even after making the request). And formula was essentially given without consent.
Top notch service from check-in to rollout. Thank you!
Very caring and promptly attended to my need.
Intense care and support
Caring - knowledgeable- listens
Quality service, cleanliness and timely turnaround
The prompt support
Everything about our experience was smooth, efficient, safe, and informative. Each professional I worked with made a huge difference in my life. Not only was I taken care of, but I was encouraged and informed about my health. I literally cannot recommend BSW Frisco enough!!!!
Everyone I worked with was fantastic from the front dest, to the nurse Carol, to the Dr. Quick, efficient, very professional and I can walk again. I'm very happy having you down the street and I will definitely look into your practice for my primary care as well. Thanks so much for helping me!!
All the best,
MM
How quickly I got back to be seen. Very friendly staff.
Everything is great -
Fast services and efficient. Also, very nice and helpful to my needs. No long waits like other hospitals ER. I
Everyone was so caring and very helpful during my experience at Baylor when I had my son!
omgosh!! Where do I start? First of all, I love love love that every time I have been to the Star Urgent Care, I've been seen almost immediately. The confidence of the team gives me comfort and I feel SO cared for. I will go out of my way to go to the Star Urgent Care.