based on 4610 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My labor experience this time was absolutely amazing. My labor nurses, Brooke and Heather, were so knowledgeable, attentive and helpful. My postpartum nurses were also great.
My newborn was well taken care of and I was never worried about her if she went to the nursery.
Every time I have gone to the Baylor Scott White Frisco Hospital, I have received incredible care. The attitude of everyone I came in contact with was exactly what I wanted. There is a true passion for taking care of the patient that makes me feel like I am absolutely in the right place, I have had 3 major surgeries at this facility and used the Emergency Room. No matter which group, the service level and care is outstanding!
Great nurses
Efficient professional comfortable expert physicians
Fast, courteous, knowledgeable & excellent follow up.
The atmosphere isn’t like a hospital. It’s very pleasing with a home-like quality. Most of all, the people we met, from the registering attendant, the nurses, anesthesiologist all were kind and friendly. They made you feel that they cared and I felt like I was being well taken care of. That was the most important part of the whole experience. When you’re facing a surgery and you’re fearful and nervous how you are treated means everything. Kind, caring people make all the difference in the world. I hope this facility continues to carry a high standard in hiring compassionate, caring and qualified employees to serve their patients.
Everyone was so caring and made sure I was comfortable
They were very quick and thorough. I felt that the communication on what was happening and how long it would be expected to take was great. I left feeling better and was happy with everyone I interacted with.
I love Dr Taylor & all his staff members! Everyone there is so friendly & Dr Taylor is a very good podiatrist! I've had 2 surgeries already & am anticipating another in a few weeks.
I drive from Amarillo to Frisco which is about 6-7 hours to see him but it is well worth the drive.
It was disappointing that the doctor came in and asked what was wrong and after explaining my issue asked "What would you like us to do?" I would expect that a person coming in for a migraine that has lasted more than 7 days would have tried to do another CT scan OR MRI or something. Telling me to go to a neurologist and not really trying to do more as this has been lingering was mind blowing.
The nurses on staff are great! The hospital food is very good and the facility is so nice.
Totally professional, comfortable from the check in thru surgery and recovery. Staff nurses were caring and concerned about my well being.
Daniel in recovery was very attentive and concerned about my recovery. Outstanding!
So impressed with your hospital! Would definitely recommend it. Staff is courteous and facility is top notched.
Nurse Ashleigh
They are very helpful and kind. They make you feel like they can help with your medical problems.
The nurses really made my stay excellent.
All the nurses who took care of it on the days I was there were very loving and careful
I loved the room I've been to and the food too
The doctors were also excellent at explaining and taking care of us! No doubt I will have my next children there!
Every person made me feel safe, taken care of, and welcomed. I will absolutely be having any future children there and recommend them to all my other friends and family
I was there for a medical procedure and from the moment I got there to the lady at the front desk the experience one of professionalism and care.
I got to know the team in charged of my care before the procedure, that was positive and a great detail that released me of my stress. Post care was great too. The staff treated me with great. I hope I don’t have to be back soon, but would chose the same Team again if I needed too.
Thank you all,
Name removed
Everything was absolutely perfect, the nurses are so sweet and professional all the staff was kind and warm. Dr Roger is amazing and all his crew! Love the location so close to my house and convenient.
Friendly & attentive care by Nursing staff
Thorough & personable physicians
We have used this emergency room several times. It has always been efficient and we've received very good care. It's comforting to know that we have a great facility so close to home.
Easy check in
Friendly staff
The e.r. doctors are very patient oriented ..even called my specialist on a visit in the past when I had a kidney stone emergency visit. DR BROCKMAN saw me on my last visit. He was great and and very understanding that I was scared something serious could be happening. DR Brockman is very kind
And knew exactly what medicine to prescribe.
very good service
Everyone was personable, attentive to my needs, and seemed to really care about my well-being.
Waited over an hour and they were not busy.
My L&D nurses were phenomenal - Anna and Jessica! They took such good care of me and made me feel comfortable. The rooms were super nice and the food service was great. We also loved the nursery and just had an overall really great experience!
The staff was attentive, they listened to all my concerns, and each person that I came in contact with was more than generous.
Everyone that I came in contact with was so nice and professional!