Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8364 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2023 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Patient support is being very aggressive to me. She kept using words like "if you want to fight" while I was just asking her I didn't receive any format of contact when I try to ask a question regarding my medical bill. She made me feel very uncomfortable and I even cried after the call. No help at all but all harm to the customer. Nobody should be treated like that so I would never recommend this to any of my friends.

Report a concern   May 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was kind, considerate of my needs, attentive.
Report a concern   May 23, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

Some Doctors are not empathetic towards patient’s circumstances and conditions.
Report a concern   May 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything,a
Report a concern   May 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, first class!

Report a concern   May 22, 2023 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Overnight doc doesn’t truly listen & just wants you in & out . 3rd time seeing him and as always he disappointed me .

Report a concern   May 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All staff was courteous and helpful.

Report a concern   May 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Every one was great
Report a concern   May 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Eye nice and comfortable courteous staff
Report a concern   May 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   May 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very easy check in, convenient, clean. Info. given by doctor complete and easily understood. Staff friendly, professional and accommodating.
Report a concern   May 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everyone was great
Report a concern   May 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I encountered - from Hannah in Patient Access to Kevin and Shannon, my nurses in Pre- and Post-Op - was fantastic. They were friendly, professional and simply amazing. Even though there was a scheduling snafu by the physician’s office, the staff at the hospital made up for all of those issues. This was my first time as a patient at BSWF, and it’s the only place I’ll go from now on.
Report a concern   May 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everything was excellent!
Report a concern   May 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The personal touch was great and the people are wonderful and fun!!!
Report a concern   May 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient & great staff
Report a concern   May 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

They understanding and caring! It made my procedure much less nerve racking! Thanks for the professionalism!
Report a concern   May 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was very professional and friendly. Service was fast and thorough.

Report a concern   May 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service and hospital
Report a concern   May 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff
Report a concern   May 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Baylor runs a great operation at this facility. Very organized with very friendly staff.
Report a concern   May 19, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

Thank You
Report a concern   May 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

VERY GOOD SERVICE
Report a concern   May 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Timely Professional courteous
Report a concern   May 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice and professional at the hospital. I would recommend this hospital to all my family and friends.

Report a concern   May 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very quick and easy check in

Report a concern   May 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Professional and consistent care

Report a concern   May 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was professional and friendly. They explained things thoroughly as to what they were doing and that put me at ease.
Report a concern   May 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, professional and on time!
Report a concern   May 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The attention and professionalism.

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