based on 1633 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the second time in 2 years that I have had surgery here. This truly is a patient-centered hospital. This time I spoke with several employees who shared that they feel their commitment to caring for patients is more than just a job. It is in their culture. I watched how when one caregiver hands off a patient, when their shift has expired, with such care and they look on before leaving to make certain the patient is cared for properly. It appears some workers stay on past their clock out time on rare occasions they are shorthanded.
Each employee that I asked how they viewed their role here at Baylor Frisco, basically described it almost as a family run business. The workers here that don't share the dedication are quickly replaced while those who love their patients would never work anywhere else by choice.
This is a sharp contrast to "covid centric" Baylor Plano.
Please keep up the excellence! I appreciate the care I have received enormously!
Nice and friendly folks!!
Everyone is always so friendly and knowledgeable when I come in. Quick and excellent service each time ; the Provider always gets me feeling back to normal in the most optimal time possible- thank you all and great job!!
From the check in at the front desk to day surgery, my nurse Christina is always so pleasant. My discharge was fast the Doctor ended up missing us but she did call on our way home!!! I get nothing but the best care every time I come to Frisco!!!
Friendly. Knowledgeable. Professional. Prompt.
Fast, efficient, listens to your concerns. Highly recommend
Not much wait time
Attentive care was given
Service is great
I can't think of anything unless you want to give free care.
Thorough assistance. Quick solutions to the issue. Friendliness.
Great place, clean, professional, in and out!
Knowledgeable, mostly painless, courteous, efficient great anticipation.
This hospital is friendlier than most. I love my surgeon Dr Douthit and the anesthesiologist Dr Millwee. I always have a good experience with them
Consistent
All person involved were very great.
Very comfortable & friendly at your lobby.
Everyone was pleasant and helpful.
Nice facility with nice people
Professional, courteous , warm, friendly service From start to completion of my procedure!
I can always rely on Baylor Urgent Care at the Star to help when I become ill. I can usually get taken care of quickly & everyone is always nice & answers all my questions.
oitstanding
Always do a great job!
In EVERY instance of hospital visits I have always had doctors ensure they go above and beyond, all staff from front office to nursing have always been amazing. This single time has been the only exception.
Y’all have seen me through multiple injuries, choking, brain seizures, etc .. I ALWAYS told people to go to this location because it was the best.
On Friday, 4/26, I was very ill, up to a 103 fever and so was in and out lucidity. I was not given any tests - I tried to explain all my symptoms and had written everything down because of that and showed the nurse/told the doctor - and still no tests. My boyfriend says none were offered.
I had to follow up with urgent care on 4/30 because I started getting a horrendous tight chest, cough, etc etc .. by Sunday and I tested POSITIVE for COVID. However because of the delay .. I was not able to get Paxlovid because it was too far past time.
Is it not standard to do flu or Covid tests anymore when people present with possible symptoms?
I even asked the other nurse about being around family for a birthday gathering the next day and she said I should be okay as long as I wore a mask. I could have killed my 82 year old mom or my 3 month old granddaughter. Or at least made everyone in my family as ill as I have been.
I’m very disappointed in this single instance and am angry I am now going to be wasting the money I am going to have to pay for my visit. I am going to have a conversation with my insurance as well.
I will also not be choosing Frisco as my first go to .. because half care is no care when it counts.
Professional , attentive and personable
Doctors nurses staff and facilities
The Emergency Department at Baylor is very well managed, and I was able to be seen quickly and professionally,
Everything!
All staff very courteous and professional
The promptness and professionalism shown
Friendly, courteous, professional. Great service!