Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4241 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 22, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I came in contact was so friendly and caring. It was a great experience.

Report a concern   July 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so kind, helpful, and supportive. Very positive experience.

Report a concern   July 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Welcoming and knowledgeable staff.

Report a concern   July 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

the process; courtesy, everyone was pleasant

Report a concern   July 21, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Customer Service was great! So were the nurses and everyone else!

Report a concern   July 20, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nice facility; friendly staff

Report a concern   July 20, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Fast, prompt

Report a concern   July 20, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Overall very good experience with all hospital services.

Report a concern   July 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Friendly patient-focused personnel from the front desk to the nurses and physicians. A very clean and stress-less atmosphere.

Report a concern   July 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

very best hospital I have ever been too
So nice. so quick to answer all my questions
So clean. Top notch

Report a concern   July 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Fast and efficient with very friendly and knowledgeable staff as well as a very clean waiting room

The doctor diagnosed my issue quickly and started me on a good plan of action to resolve my issue

Report a concern   July 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everyone was very friendly and helpful

Report a concern   July 20, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Service
Environment
Attitude of staff (kindness & considerations)
Great medical experience.

Report a concern   July 20, 2024 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

Great check in and nursing staff.

Report a concern   July 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I can’t remember the RN’s name who did all of my lab work but she was the nicest nurse ever! She was kind, had the best bedside manner, made me feel at peace, made sure I was set, was tentative, sensed my moods on being nervous. She’s truly one of the best. I asked questions because I like knowing what the tests are/for and she explained everything.
If we were in the corporate world, I would give her an expensive pizza party as a reward!

Report a concern   July 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything! Very professional, caring and efficient!

Report a concern   July 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Clean, knowledgable, professionals, and great service!

Report a concern   July 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Good

Report a concern   July 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything! From front desk check in to surgery center. Every Nurse up & about in each procedure for surgery.

Report a concern   July 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

No long wait! Professional people!

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses are great. Lab is fast

Report a concern   July 18, 2024 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

I checked in and listed four issues that needed immediate attention:

1. Swelling and soreness of lower right leg (the leg where I received a replacement hip on 7/9)
2. Severe constipation caused by 2 days in the hospital, taking oxycodine medicine
3. Severe discomfort from the catheter
4. My mouth had developed multiple sores inside my mouth, tongue and lips from my stay at the hospital. Resulting in an inability to eat or drink

Emergency staff tested for DVT in leg, and intestinal blockage. The attendant wanted to release me with no mention of treatment for the intense constipation or the excoriating discomfort in my mouth. I was left on my own to find treatment.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly personnel.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great caring team of doctors and nurses

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and friendly.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Quick, efficient, well organized, close parking, nice lobby.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff was very professional, but yet we’re so kind and caring. It was one of the best experiences at a hospital had.

Report a concern   July 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The service was good

Report a concern   July 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Cordial and informative

Report a concern   July 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was courteous & helpful from the moment of checkin to time of departure.


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